by Angela Copeland | Jan 9, 2015 | Advice, Media
My latest Memphis Daily News column is out, “European Job Hunt.” In it, I explore what it takes to move to Europe.
When I visited Dublin, Ireland, in 2013, I was surprised at what I found. It was a European city that in some ways reminded me of home. People were incredibly friendly. The culture was built around music, food and socializing. The city’s core is a similar size to Downtown Memphis, and it’s built around a river.
But, the part that truly stole my heart was the tech culture. In the past five years, a large number of U.S. dot-com companies have opened offices in Dublin. The list is too long to mention, but a few of the highlights include Google, LinkedIn, eBay, Amazon, Facebook, Twitter, PayPal, Apple, Indeed and Etsy.
A few weeks ago, I took a trip back to learn more about the Dublin employment scene. A number of my clients have expressed interest in moving abroad, so I wanted to get the inside scoop.
To learn more about how you might move abroad, read my entire Memphis Daily News column here. In it, I discuss my meetings with Karen Willis from Karen Willis Coaching and Barry O’Dowd from IDA Ireland.
Also, I hope you’ll enjoy a few photos from my trip below.
Gary Leyden speaking at the NDRC business accelerator
The LinkedIn office in Dublin
Accenture’s Dublin office
by Angela Copeland | Jan 9, 2015 | Job Posting
ReadyTalk is seeking a Vice President of Marketing and Strategy in Denver, CO.
The Vice President of Marketing and Strategy is responsible for the strategic direction of all aspects of Marketing and Product Strategy at ReadyTalk. Responsibilities include leading the product strategy process, creating a compelling product vision and roadmap that will allow ReadyTalk to grow and win in our chosen markets, customer acquisition, customer retention and loyalty, and corporate communications.
The Vice President of Marketing and Strategy will manage a team of talented product strategists and marketing professionals and will report to the EVP of Sales and Marketing. The individual will work cross functionally with the senior leadership team, Director of Product Management, Director of Customer Care, and VP of Sales.
To learn more, or to apply online, visit the ReadyTalk job posting here.
by Angela Copeland | Jan 9, 2015 | Job Posting
Hilton Worldwide is seeking a Manager of International Tax Operations in Memphis, TN.
The primary responsibility of the Manager of International Tax Operations is to assist the Director of International Tax Operations in ensuring compliance with all United States and state income tax filing requirements with respect to all of the Company’s activity conducted outside of the United States, both inbound and outbound. The international compliance piece will include the reporting of foreign income via forms 1120, 8858, 8865, 5471, 1118, in accordance with the applicable Internal Revenue Code international provisions as required under United States law.
To learn more, or to apply online, visit the Hilton Worldwide job posting here.
by Angela Copeland | Jan 8, 2015 | Job Posting
The Memphis Grizzlies and The FedEx Forum are seeking a Director of Guest Relations in Memphis, TN.
The Director, Guest Relations is responsible for overseeing the delivery of championship guest services to our customers.
Responsibilities:
- Ensure premier guest service is provided to both internal and external customers.
- Maintain ongoing communication with other departments to ensure effective and exceptional service delivery.
- Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
- Ensure proper training of the guest relations team and work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services
- In conjunction with other Directors, develop, implement and consistently refine all front of the house policies, procedures and training.
- Manage uniform issues including design, review, inventory and upkeep
- Develop business plans and strategies; prepare and manage department operating and capital budgets.
- Develop Customer Affinity Programs;
- Ensure full and part-time guest relations team members are appropriately recognized for their contributions; participate on the Employee Recognition Committee
- Hire, train, motive and evaluate the guest relations team; oversee the evaluation process of the part-time guest relations team.
- Liaise with the Human Resources Department to facilitate recruitment, orientation, training and evaluations.
- Work closely with Finance and payroll team for ‘Celayix” system administration, training & support;
- Work closely with Premium Services and the concierge team;
- Work closely with the Director of Event Operations to ensure event staffing and deployment levels are correct and fall within event budget proforma, and see that staff briefings are consistent;
- Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
- Research, develop and oversee the mystery shopper program, comment cards and surveys.
- Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N’ Soul, tour agencies, etc.);
- Meet regularly with Vice president, Arena Operations and provide timely project reports and cost saving measures;
- Act as Executive in Charge/Manager on Duty for events as needed
- Stays current with new information, techniques and technology concerning the customer service industry
- Handle any major Staff Services and Guest Relations related issues/challenges in a timely and successful fashion
- Promptly follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
- Work games and special events as required to support the Staff Services and Guest Relations team;
- Liaise with Event Operations, Ticketing, Catering, Parking etc. on a regular basis
To learn more, or to apply online, visit the Memphis Grizzlies / FedEx Forum posting here.
by Angela Copeland | Jan 8, 2015 | Job Posting
Facebook is seeking a Vice President of U.S. Public Policy in Washington, DC.
As Facebook has become part of the daily lives of hundreds of millions of people around the world, we work hard to foster an ongoing dialogue with policymakers interested in our service and its impact on the world and their constituents. This role leads our public policy and government affairs efforts in the U.S., including by: monitoring the political and regulatory environment; educating policymakers about our products; working with policymakers and non-governmental organizations on issues of, safety and security, intellectual property, immigration, net neutrality, tax, privacy/data protection, and other important Internet-related concerns; and actively promoting the use of Facebook by government agencies, policymakers, candidates, and influencers. We are looking for a leader who can combine a passion for Facebook with a deep knowledge of the political and regulatory environment. This position is based in Washington, D.C., heads the FBDC office, and reports directly to the Vice President, Global Public Policy.
To learn more, or to apply online, visit the Facebook job posting here.
by Angela Copeland | Jan 7, 2015 | Job Posting
Christian Brothers University is seeking a Director of Alumni and Volunteer Development in Memphis, TN.
Direct and implement a comprehensive Alumni and Volunteer Relations Program to build alumni and volunteer participation nationally and support through strong communication, personal interaction, planning the implementation of reunions, chapters, and activities.
Responsibilities:
- Provide leadership and direction to the University’s National Alumni Board and work to build a strong, regional and national based program.
- Organize and build leadership in cities/regions with high alumni concentrations and assist area alumni in implementing regional gatherings.
- Supervise all aspects of planning and implementation for the University’s Alumni Weekend, class reunions, reunions for the University’s professional schools, and additional affinity group gatherings and fundraising and cultivation events.
- Design productive volunteer opportunities for alumni through planning committees, professional school Councils, and work with Admissions and the Career Center; recruit alumni participation.
- Serve as a supportive member of the University Advancement team on various fundraising campaigns, alumni cultivation, and special events, often in a leadership role.
- Supervise development of special programming for students and young alumni.
- Work with campus community to build communication and benefits offered to alumni and strengthen personal contact.
- Work closely with Advancement Services to solicit, maintain, and track accurate and up-to-date information for alumni files.
- Focus on effective communication and solicitation activities within specific market segments identified as having potential for the greatest growth.
- Formulate and execute a communications program supporting alumni and volunteer participation. Ensures open communication with Major Gift Officers regarding contact of potential donors. Position requires travel and a commitment to working some evenings and weekends.
To learn more, or to apply online, visit the CBU job posting here.
by Angela Copeland | Jan 7, 2015 | Job Posting
NBC News Group is seeking a Vice President of Program Insights in New York, NY.
In this role, the VP will oversee the Program Insights staff, support Program Development, Program Strategy, On Air and Marketing, and PR, and will work closely with other research groups (Digital, Sales). The VP will be responsible for culling insights from the qualitative and quantitative data available, informing and advising programming and marketing decision-makers to support ratings goals. The VP will manage all aspects of analytics and metrics related to viewing of programming, and marketing effectiveness, and will be responsible for overseeing and managing studies related to awareness tracking, program and concept testing, series maintenance, brand tracking and consumers’ changing entertainment and technology profiles.
Responsibilities
Program Research:
• Deliver meaningful insights to programming and marketing teams to inform strategies
• Advise the scheduling department on how to deliver the highest ratings possible
• Analyze the relationship between TV ratings and viewing on other platforms
Primary Research:
• Deliver meaningful, insightful research solutions based on client objectives/requirements
• Synthesize materials from multiple sources to share information and make strategic recommendations
• Craft insightful analyses and PowerPoint presentations from raw data
• Manage vendor relationships and an annual project budget
To learn more, or to apply online, visit the NBC News Group job posting here.
by Angela Copeland | Jan 6, 2015 | Advice, Podcast
Episode 33 of the Copeland Coaching Podcast is now live! I’m so excited to share this interview with you from my recent trip to Dublin, Ireland.
This week we talk with Karen Willis, Career Coach at Karen Willis Coaching in Dublin, Ireland. Karen shares her secrets to effectively using social media, switching careers, and moving to Europe. She also explains her Career Flow System.
Listen and learn more! You can play the podcast here, or download it for free on Apple Podcasts or Stitcher.
If you’ve enjoyed the program today, be sure to subscribe to the Copeland Coaching Podcast on Apple Podcasts or Stitcher to ensure you never miss an episode!
To learn more about Karen Willis, visit her website at www.KarenWillisCoaching.ie. For information on obtaining work visas in Ireland, visit http://inis.gov.ie. For lists if eligible and ineligible skillsets/careers, check out http://www.djei.ie/labour/workpermits/generalep.htm.
by Angela Copeland | Jan 6, 2015 | Job Posting
ServiceMaster is seeking a Director of Franchise Operations at American Home Shield in Memphis, TN.
Responsibilities:
1. Leads and manages the business operations functions to support franchisees in order to maximize growth and profitability.
2. Plans and drives the development and execution of strategic initiatives and marketing plans that surpass year over year growth targets for market expansion.
3. Ensures attainment of sales objectives and revenue by the organization.
4. Supports and engages in complex sales negotiations and presentations.
5. Develops and manages relationships with franchisees and key customers to ensure adoption and execution of strategies.
6. Facilitates the review, preparation and approval of franchise disclosure documents.
7. Ensures the staffing and development of the Franchise Operations team and builds a highly engaged and performing team.
8. Ensures franchisee compliance with business practices, systems, and standard operating procedures.
9. Oversees the development and administration of business systems, policies, and procedures.
by Angela Copeland | Jan 6, 2015 | Job Posting
Hootsuite is seeking a Vice President of Strategic Alliances in San Francisco, CA.
This person will drive and grow their relationships with major social networks at the core of their Social Relationship Platform, including Facebook, Twitter, Linkedin, and Google+.
Primarily, this team member will be focused on:
- Social Advertising Strategy – Drive HootSuite’s social advertising vision. Negotiate related partner integrations, and lead the go-to-market strategy for our self-serve ad platform, focusing on delighting SMBs and Enterprise clients with a product that elegantly unifies organic and paid social media.
- Global Alliance Development – Guide core product and business innovation by directing the next phase of our Global Alliance Program. Strategically elevate existing relationships with social networks, and identify and negotiate high impact integrations with new alliance partners.
This role interfaces directly with several cross-functional team members in development, product marketing, online revenue opps, and enterprise sales.
To learn more, or to apply online, visit the Hootsuite job posting here.
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