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About Us

Carlton Crothers, Career Coach

Carlton Crothers comes to Copeland Coaching with over twenty years of leadership and coaching experience. Carlton has a passion for innovation with impact, positively helping to transform individuals and businesses locally, regionally, and globally. He is an accomplished strategist, implementer and marketer with an innovation mindset.

Previously, Carlton was the CEO of technology business incubator Emerge Memphis. He also served as the General Manager of Mitsui in Dallas, Texas.

Carlton holds a Master of Business Administration from The University of Texas at Dallas.

Jennifer Strafaci, Career Coach

Jennifer brings over 20 years of management and leadership experience from FedEx with her into her coaching. She started working with Copeland Coaching in January 2019.

Jennifer graduated from Christian Brothers University with a Bachelors in Electrical Engineering, along with a minor in Psychology.

She spent 20 years at FedEx in multiple technical and management positions. During her years in management, she was responsible for the recruiting and hiring for a variety of roles, as well as working closely with the HR, Legal, and Recruiting teams during the hiring process.

Angela Copeland, Founder

Angela Copeland has helped business professionals for over 10 years, and is the founder of her firm, Copeland Coaching. She is the host of the Copeland Coaching Podcast, author of syndicated newspaper column Career Corner, and author of career book Breaking The Rules & Getting The Job. Angela is a member of the Forbes Coaches Council, and is a frequent guest speaker for community organizations. She recently shared her own career journey in a TEDx Talk titled, “How I broke the rules & found my perfect job.” Angela has also been quoted as an industry expert in a number of national publications, including The Wall Street Journal, U.S. News & World Report,, Forbes, Business Insider,, Fast Company, and The Huffington Post.


Angela’s personal career background gives her the breadth to help business professionals with a variety of different needs. Angela’s career has spanned both technology and business. She has worked as an engineer, a technologist, and a marketer in many environments, from non-profit to corporate. She has also worked in many different industries, including financial services, home services, shipping, retail, travel, and automotive.

As Founder and Head of Marketing at Copeland Marketing Services, Angela provides marketing strategy and implementation services for corporate B2B and B2C clients. In her role as Vice President of Digital Marketing at Cantu Pest Control, Angela drove the marketing roadmap for a multi-location home services brand. At her role of Vice President of Digital and eCommerce at First Horizon, she was the business owner for retail online banking website and the bank’s mobile channels. Previously, Angela was the Director of Digital Strategy and Marketing at ServiceMaster. She built the digital marketing strategy of the company’s franchise brands: Merry Maids, ServiceMaster Clean, Furniture Medic, and AmeriSpec. Angela’s efforts focus on increasing customer acquisition through many online sources, including search engine marketing, search engine optimization, e-mail marketing, and social media. Angela grew the Merry Maids online acquisition channel from infancy to generating over 60% of the US sales for the Merry Maids corporate branches. Prior to ServiceMaster, Angela was was the Director of Internet Marketing for the Memphis CVB. Angela was also part of the IT team at FedEx, and the engineering teams at Westinghouse and General Motors.

Angela earned a MBA from Pepperdine University in Malibu, CA. She has a Bachelor of Science in Computer and Systems Engineering from Rensselaer Polytechnic Institute in Troy, NY. In 2011, Angela was selected by the Memphis Business Journal for Top 40 Under 40.

She grew up tall outside of Oklahoma City, where she is a sixth-generation Oklahoman. Angela has three brothers, enjoys traveling, and has a passion for helping YOU find the right job!

If you would like help with your career, contact us here.