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Best Places to Work in 2018

For the tenth year, has released their Employees’ Choice Awards. For 2018, they’ve expanded the list of best companies from 50 to 100. Glassdoor CEO Robert Hohman explained, “We know today’s job seekers are more informed than ever about where they go to work, researching everything from company culture to career opportunities to pay philosophy and more. To help people find companies that stand out from the pack, the Glassdoor Employees’ Choice Awards recognize employers that are truly Best Places to Work because they’re determined by those who really know best – the employees,”

The Glassdoor top company list is unique in workplace awards. It is based on the input of company employees who volunteer to provide anonymous feedback by completing a review about their company, their job, and their work environment. This year, Glassdoor is featuring six categories, honoring the best places to work in the U.S., Canada, U.K., France and Germany.

The Top 100 U.S. list of large companies (with over 1,000 employees) has a number of very familiar names. Facebook leads the charge with the coveted number one spot. Spots two through six are held be Bain & Company, Boston Consulting Group, In-N-Out Burger, Google and lululemon.

St. Jude Children’s Research Hospital also made the list at number nine. A scientist at St. Jude loves working there because, “The people are fantastic and welcoming! It feels more like a family career than just a job. The researchers and facilities are top notch, and everything is collaborative.”

Three companies have now made the list for all ten years: Bain, Google and Apple. Of these repeat nominations, Homan says, “These employers have shown an impressive consistency and ability to keep their workforces engaged and satisfied. Amount these three employers, the common attribute they share is that they offer company cultures that are unique to them and what’s more, they offer a company culture that their employees truly believe in.”

The Top 50 U.S. list of best small and medium companies (with less than 1,000 employees) includes Silverline at number one. New Home Star, New Century, Acceleration Partners and Zoom Video Communications took spots two through five. Other notable companies include social media tool Sprout Social and digital marketing agency Elite SEM. As one account lead shared, ‘The benefits are ridiculous. They sound too good to be true, but they’re not. Unlimited PTO, free lunch, free dinners if you work late, annual corporate retreat.”

One of the top factors that determines whether or not an employee wants to change jobs is often happiness and job satisfaction. During the interview process, it can be hard to tell which companies are healthy are which are struggling. Sites like Glassdoor provide insight into what’s really going on behind a company’s doors. And, best of all – the reviews are left anonymously, and the companies are not allowed to edit them. This means that you get the real scoop – directly from the employees. They’re like hotel reviews, but much more impactful to your future.

Angela Copeland is a Career Coach and Founder of Copeland Coaching and can be reached at or on Twitter at @CopelandCoach.

2017 Job Search Trends

First, can you believe it’s December 11th?! Wow, this year has really gone by fast! Let’s look at what’s happened in the job search world in 2017…!

Each year, takes a look back at how job searching has changed in the last year. And, they ought to know. Founded in 2004, Indeed holds the title as the world’s largest job website. They get over 200 million unique visitors each month from over 60 countries.

As you probably have, those millions of people use Indeed to search for jobs. And, Indeed has saved all that data about the millions and millions of job searches. They’ve analyzed it to share insights with us for this year — by country.

Some of what they found is widespread. People around the world are looking for jobs related to technology — and to flexibility. And, it makes sense. Who doesn’t want a work-from-home job?

In the U.S., searches for ‘hurricane relief’ are up 682% and searches for ‘no experience required’ are up 1,114%. I have to imagine that searches related to experience have to do with young employees feeling the strain of entry level job postings that require many years of experience.

In Canada, ‘tech,’ ‘finance,’ and ‘full time‘ searches grew. But, older programming languages including Perl, Ruby, and Delphi dropped by 48%. This is just a reminder that to stay relevant in technology jobs, you’ve always got to be learning and evolving.

In Ireland, some of the hot searches were: part-time, talent acquisition, summer internship, and new store opening. But, searches around the construction industry dropped by 65%.

In the Netherlands, ‘furniture maker’ grew by 245%, while ‘nurses’ dropped by 72%.

Belgium has seen a jump in people looking for ‘java‘ related jobs – by 422%. Searches are also up for government related jobs and student jobs.

In France, the number one rising search is for “happiness.” French workers searched for jobs related to happiness by over 200% of what they searched for in 2016. And, ‘PR manager’ jobs were down by 49%.

In Germany, folks were searching for: part-time job, education, optometrist, and cyber security.

In India, people were searching for more jobs related to digital marketing (80%), government jobs (60%), and tech-related jobs (98%). Interestingly, as the government promoted Ayurveda medicine, searches for the holistic system jumped, while searches for pharmaceuticals dropped.

In Australia, the search term ‘457 visa sponsorship‘ rose by 91%. This coincided with the government cutting back on its skilled foreign worker program.

It’s both interesting and a little nuts to see how changes in government or in business can so quickly refocus us and our job searches. I can’t wait to see what’s in store for 2018! To learn more about Indeed’s trends (and a few I left out), check out their entire piece here.

I hope these tips have helped you. Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Also, be sure to subscribe to my Copeland Coaching Podcast on iTunes or Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in iTunes or Stitcher.

Happy hunting!

Angela Copeland


Making the Most of Holiday Parties

We’ve all been there. There’s a company holiday party you’d rather not attend – or maybe your next door neighbors are throwing an event that you just can’t avoid. Whatever the occasion, these parties can be draining during the holidays. This is especially true for those of us who are introverts, or who have other commitments such as children or a demanding job. It can feel like there’s just no room for another to do on the list.

But, if you’re planning to be on the job market next year, holiday parties can truly be the perfect place to kick off your search. Where else will you find such a large group of warm, friendly people in one room together? They’re typically friends you haven’t seen in a while, who genuinely want to know how you’re doing and what you’re up to. And, they’re often looking to reconnect again outside of the event.

Holiday parties are also often very cost effective as they are typically free and at the most, may only require a small host gift or a bottle of wine.

The best part is, you don’t have to wear a suit. And you don’t usually need to deliver your elevator pitch from scratch. You’ll know most people, or a friend will likely introduce you. Conversations will be easier, more interesting, and less forced than a typical networking event.

To truly make the most of your holiday parties this year, plan ahead. Try to get enough rest in advance and be ready to share the latest news in your life. Share personal updates, including changes in your family, your home, or your work. But, do your best to keep your news positive. Holiday parties are meant to be a festive occasion and should focus on the good things going on in your life.

If forced conversations feel difficult, think of a list of questions in advance. Ask how their family is doing. Ask if the friend has any plans to travel or take a vacation soon. Ask about common hobbies and interests.

Remember to bring business cards – and to exchange them with other guests when (and if) it seems appropriate. This will help you to stay in touch with new friends and update your contact information for old ones. If you’re not currently working, a simple card will do. Include your name, phone number, and email address.

After the event, make a point to follow up with the folks you want to stay in touch with. Invite them to your next party. Ask them to have lunch or coffee. And, be sure to connect on LinkedIn.

These small interactions build your friendships and grow your network. When the New Year comes, you’ll be more prepared to put your best foot forward. And, if you do ask a friend for help with a job application, it won’t be the first time they’ve seen you in a while. Build your network of friends when you’re not asking for help with a job.

Angela Copeland is a Career Coach and Founder of Copeland Coaching and can be reached at or on Twitter at @CopelandCoach.

October & November Recap: They’ve been exciting months! Be sure you don’t miss a minute.

I hope your December is off to a fantastic start! Can you believe it’s almost 2018?! October and November were amazing months for Copeland Coaching. I had such a wonderful time, and can’t wait for the weeks ahead. In case you missed anything, here are the highlights. I hope you enjoy them!

LinkedIn Unveils New Product Offering: LinkedIn Talent Insights

The future of hiring is all about one thing: data. I just returned from one of the largest human resources conferences around, LinkedIn Talent Connect. This year, it was held in the booming city of Nashville, Tennessee. It was every bit as exciting and as intimidating as you can imagine, with over 4,000 human resources managers and recruiters in attendance, representing over 2,000 companies from around the world. At the nearly week-long event, LinkedIn unveiled its latest product offering, LinkedIn Talent Insights. Check out my article on Forbes to learn more about LinkedIn Talent Insights.

CityCurrent Radio Show

I recently had the opportunity to sit down with Jeremy Park from CityCurrent for his radio show. We covered everything from networking to finding a job during the holidays. You can listen to the entire interview here.

How to answer the interview question, “Tell me about a time when you disagreed with your boss”

Being able to articulate how you handle conflict in the workplace can make or break your shot at impressing an employer. Read tips on answering this tough interview question here.

Copeland Coaching Podcast: Effectively Using LinkedIn with Jennifer Shappley

I recently had the opportunity to talk with LinkedIn’s Senior Director of Talent Acquisition, Jennifer Shappley. I met up with Jennifer during the LinkedIn Talent Connect conference. LinkedIn hosted over 4K recruiters from over 2K companies from around the world. Listen to my conversation with Jennifer and her tips on how you can use LinkedIn more effectively for your job search.

How to move between nonprofits and for-profit companies

Suppose you’re in the middle of your career as an HR professional at a non profit. Seems like snagging a corporate HR gig might be a piece of cake, right? Not exactly. Check out my tips on how to move between these sectors.

Should You Include Hobbies in Your Resume?

I recently had the opportunity to write a piece for LiveCareer. A resume is often the most important factor in deciding whether or not you will get the opportunity to interview for a job. Your resume must be concise and must be targeted to the specific position you want. If you are a job seeker, you may be wondering if you should include hobbies in your resume. The answer to this question, however, is not as simple as it appears to be. Check out my entire article to get tips on when you should and shouldn’t include hobbies in your resume.

Copeland Coaching Podcast: Salary Negotiation with Kwame Christian

On this episode of the Copeland Coaching Podcast, I talk with Kwame Christian in Columbus, Ohio. Kwame is an attorney who focuses on conflict resolution and contract negotiation. We talk in detail about why salary negotiation is so important, how to reduce your stress during a salary negotiation, and when negotiation really begins. To listen to our entire conversation and get tips on how you can make more money, click here.

Job Searching On LinkedIn? 15 Tips You Should Know

With the Bureau of Labor Statistics recently reporting that there are currently 6.1 million job openings in the U.S., one would think that finding a job would be a simple process. Unfortunately, that’s just not the case. Click here to check out 15 tips to help you job search on LinkedIn.

How to answer the interview question, “How do you handle pressure?”

During an interview, the pressure is on. Click here to check out my tips on how to answer the interview question, “How do you handle pressure?”

I hope these tips have helped you. Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Also, be sure to subscribe to my Copeland Coaching Podcast on iTunes or Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in iTunes or Stitcher.

Happy hunting!

Angela Copeland


The Importance of Thanks

The holidays are here again. Along with the turkey, stuffing, and loved ones, there’s more to consider. This season is a time of giving thanks. One of the topics I’m often asked to speak about is personal branding. And, part of your personal brand comes across in the way that you say thank you to others. After you interview for a new job, it’s always a good idea to say thanks. For the most part, I think we can all agree on this idea. But, the question is really – how do exactly do you do it? What’s the best way to say thank you, and what are you saying thank you for?

Think of yourself as a salesperson. You’re selling your services. The company and the hiring manager – they are your customer. You may say, “But, Angela – I really put a lot of work into the interview. It was not easy on me at all.” I get that, and I don’t disagree with you. But, the hiring manager is still the customer, and they will ultimately make the decision on whether or not you’re hired. With that in mind, saying thanks is critical.

The very best solution is to two fold. First, send a thank you email the afternoon after your interview. Then, write a hand written note to drop in the mail. The company may make a decision quickly, so the email ensures your message will get there in time. The handwritten note however is the one that will make you really stand out from your competition. In all likelihood, you will be the only candidate who sent a handwritten note.

Each email and each handwritten note should be personal and sent to just one person. Ideally, send one to each person who interviewed you along the way. The note itself should be brief. You want to thank the person for interviewing you, and if possible, mention something from your conversation. But, stay positive. If you are afraid the interview went badly, this isn’t the time to bring it up. The most important thing is to say thanks.

During a presentation I recently gave on this topic, someone in the audience asked a great question. “In the age of the internet, is it really important to send something that’s handwritten?” The answer is yes. Hiring decisions are not made on the internet. They’re made in real life. People hire people. And, they hire people who they like. The more that you can remember this, the more you’ll increase your odds at landing a job offer.

An online thank you card doesn’t replace a hand written note. I’m sure you may remember the last time you received a hand written thank you note. You may even still have it somewhere. I know that I do. I appreciate these notes, and I keep them. So do other people – including hiring managers. They will keep your hand written message and it will influence them in both this decision, and in the future.

Angela Copeland is a Career Coach and Founder of Copeland Coaching and can be reached at or on Twitter at @CopelandCoach.

What is Your Biggest Weakness?

One of the favorite interview questions of hiring managers continues to be, “What is your biggest weakness?” This is a tough question all the way around. If you are too honest, you may eliminate yourself from consideration and not get the job at all. But, if you’re not honest enough, you may come across as evasive.

So, what can you do when you’re asked this question during a job interview?

The very first thing to do is prepare. There’s a good chance you will be asked this question, so think about it in advance. Write down how you might answer the question, and practice your answer. Share your thoughts with a friend (or two), and get feedback. Find out what you could do better, and put time into perfecting your response.

Don’t give an answer that is truly critical to the job. For example, if you are interviewing to be a project manager, don’t confess that you struggle with organization and are often late on deadlines. These qualities are key to succeeding as a project manager and would immediately eliminate you from consideration.

On the other extreme, don’t give an answer that is not genuine. Many job seekers tend to give answers along the lines of, “I just work so hard. I can’t stop myself.” Or, “I’m such an overachiever and I have high expectations of those around me.” These answers come across as not being authentic, and no hiring manager will want to hear them.

Instead, I like to think of this question as an opportunity to address the elephant in the room (assuming there is one). For example, I was once asked to consider a part time coaching role with a large organization. During the job interview, the hiring manager asked me, “What is your biggest weakness?”

This was my response. “As you know, I don’t come from a human resources background, like many coaches do. That may be considered a weakness in comparison. However, I have extensive corporate experience in many industries and many job functions – from engineering to marketing. I have interviewed for many different roles myself, and I’m able to bring my own authentic experience to the table to help job seekers do their best.”

In this case, my hiring manager already knew that I had not worked in human resources. It was clear from my resume. She was probably trying to decide whether or not this difference in my background was a problem. Because I brought the issue up directly, I was able to put it to rest quickly. It also gave me a chance to explain why my own unique experience would be an asset to the organization, and might even give me a leg up on my competition. My answer worked well and created space to talk openly about my background.

There’s no one right way to answer this question. In order to give your best answer, prepare in advance. It will allow you to turn your potential weakness into a perceived strength.

Angela Copeland is a Career Coach and Founder of Copeland Coaching and can be reached at or on Twitter at @CopelandCoach.

151 | Salary Negotiation – Kwame Christian, American Negotiation Institute

Episode 151 is live! This week, we talk with Kwame Christian in Columbus, Ohio. Kwame is an attorney who focuses on conflict resolution and contract negotiation. He is also a negotiation consultant, negotiation trainer, and host of the Negotiate Anything podcast.

On today’s episode, Kwame shares:

  • Why salary negotiation is important
  • How to reduce your stress and anxiety while negotiating
  • When the salary negotiation begins
  • How to negotiate up your salary

Listen and learn more! You can play the podcast here, or download it on iTunes or Stitcher.

To learn more about Kwame, find him on Twitter and Facebook.

Thanks to everyone for listening! And, thank you to those who sent me questions. You can send your questions to You can also send me questions via Twitter. I’m @CopelandCoach. And, on Facebook, I am Copeland Coaching.

Don’t forget to help me out. Subscribe on iTunes and leave me a review!


Copeland Coaching Podcast | Episode 151 | Salary Negotiation – Kwame Christian, American Negotiation Institute

Airdate: November 21, 2017


ANGELA COPELAND: Welcome to the Copeland Coaching podcast. Live on the phone with me today I have Kwame Christian in Columbus, Ohio. Kwame is an attorney who focuses on conflict resolution and contract negotiation. He’s also a negotiation consultant, negotiation trainer, and host of the negotiate anything podcast. Kwame, thank you for joining me today.

KWAME CHRISTIAN: Hey Angela, thanks for having me.

ANGELA COPELAND: Well I am so excited. We met a few months ago at Podcast Movement, and you teach people how to do what I think is the most important part of getting a job, which is salary negotiations. I am so excited.

KWAME CHRISTIAN: Yeah, I’m excited to talk about it. This is going to be a fun one.

ANGELA COPELAND: Well, so the very first, most basic thing is I’m always trying to convince people that salary negotiation is important, that they need to do it. And tell me, why is it important to you? Why should we do it?

KWAME CHRISTIAN: It’s important for a number of ways. I think the obvious one is the money. Studies have shown that if you don’t take the time to negotiate, you could over the course of your lifetime miss out on over $500,000 on the low end, and if you are one of those higher trajectory type of professionals, well over a million easily, when you consider the compound effect of the money that’s lost and the investment opportunities that you’ve missed, the opportunity cost of losing that money. Another missed opportunity that comes when people don’t take the time to negotiate is the opportunity to get respect. I remember hearing the story of somebody who was a consultant, I believe it was at a managing consulting firm. And they lost a lot of respect for the candidate because she didn’t negotiate. They thought potentially if it was a mistake because they were wondering if she would be able to negotiate and advocate on behalf of the company if she wasn’t able to negotiate on behalf of herself. And so when it comes to this, it’s not just the amount of financial value that you can gain from that interaction. It’s also the opportunity to display your negotiation and dispute resolution skills, because as we move forward in this world, those are going to be the types of skills that really set people apart, the ability to connect and persuade.

ANGELA COPELAND: Wow, you put that really well, and I love the fact that you mention the company expected her to negotiate and they lost respect when she didn’t.


ANGELA COPELAND: So for a lot of us, the reason that we’re not negotiating, part of it is that we’ve never done it before, and it makes us uncomfortable, and not only does it make us uncomfortable, it’s stressful, it causes anxiety. It just causes us to feel bad. And I know you’ve got to work with your clients on this. How do you get people to try to reduce the stress and anxiety that it causes when they’re actually having that negotiation?

KWAME CHRISTIAN: Yeah, and this question is really close to my heart, because this is something that I struggled with. I was a kind of guy who was afraid of public speaking. I was afraid of conflict or any kind of difficult conversation. I used to shy away from that. This is very much learned, and so if I can get to where I am doing what I’m doing with this skill, anybody can, really. And one of the best ways to address this type of fear when it comes to the anxiety that you feel with these types of social interactions, and you could actually extrapolate to this similar fears like fear of speaking, is we need to re-conceptualize the way that we think about the physiological experience of anxiety. And so my background is psychology. That was my first academic love. And so when it comes to our appraisal of emotions, it’s really limited. As humans, we only have a small array of feelings that we can feel. So for example, if you go to a movie, and it’s a scary movie, your heart rate will elevate, you might perspire a little bit, and you might experience a shortness of breath. If you have a crush on someone and that dreamy person happens to walk into the room and looks into your eyes and says, “Hey, what’s up” in that really dreamy way, you know, we will experience shortness of breath, a little bit of perspiration, and our heart rate will elevate. Those are the exact same things. The only thing that differs is our appraisal, our interpretation of what we are feeling. And so now when I go into a conflict, if I’m negotiating, or if I’m public speaking, I still have those exact same feelings that I did back when I was afraid. The only thing that’s changed is my appraisal of that feeling. So now when I go into those conversations and I feel that physiological response, I interpret it as excitement. I am excited because this means that I am in a situation where I have an opportunity to move my career forward. This is an opportunity. This is an exciting thing. One of my favorite athletes, Billie Jean King, would say, “Pressure is a privilege, not something to shy away from.” If you are feeling that, that means you are in a position that matters. And so I wouldn’t endorse doing something and saying something to try and reduce that, because studies have shown the intent to try to reduce those feelings often causes the opposite effect, where we get more stressed out by it. Walk right into it, embrace it, and recognize that this pressure is a privilege, and reinterpret it as excitement and enthusiasm instead of fear.

ANGELA COPELAND: Oh, I like that. So it’s interesting that you mention that even you initially even avoided the conflict that came with negotiation. I know for me, I came from a family that told me, do not negotiate, and they were very judgmental about the idea of negotiation, and so my very first job I did not negotiate. Where did your avoiding conflict come from? Was it also, did you have that since you were a kid?

KWAME CHRISTIAN: Yeah, I’m laughing now, because before the conversation Angela and I were talking about my TEDTalk that’s coming up, and this is something that I talk about verbatim in it, because I had to do a lot of introspection to figure out where that fear came from. So I grew up in a really small town. I was in the Midwest. My family is from the Caribbean, so I had a really strong Caribbean accent growing up, and I was one of the few minorities in the town. So I would say that the only black people in the city were me, my mom, my dad, and my brother. And so we looked different, we sounded different, we stood out. And so what I realized is, I became really friendly. I recognized I had to make the first move to make people feel comfortable with my presence, and because of that, I became really hesitant when it came to engaging in any kind of conflict and confrontation. Even if I knew I was in the right, I wouldn’t do that because I didn’t want to jeopardize those relationships that I worked so hard to create. And that type of people-pleasing mentality permeated my mind through college, through law school, until I came to a point where I decided I needed to make a change if I wanted to be the professional I knew I could be. You can’t be a walkover lawyer. That doesn’t make any sense. That’s not very valuable. So using my background in psychology, I recognized that one of the best ways to get over phobias is through something called flooding, and that’s where you hyper-expose yourself to the scary stimulus. And so what I engaged in was what I called rejection therapy, because what I was afraid of was social rejection. So I intentionally created these experiences where I would put myself in a position where it would be likely for me to get rejected. It would be like me going to a coffee shop, and let’s say it was my birthday, and I was mentoring a young college student at the time, and so they said, “Hey, we see it’s your birthday on your card. Happy birthday. Here’s a free pastry.” And I’m like, “Oh, well thank you. Well, my mentee is here. Can he have a free pastry too?” Now we had no right, no right to get a pastry. I am doing this with the hope and expectation of getting rejected. But I got it. I got it. Which is cool. But there a lot of times when I get engaged in this practice, and I still do it, and I get rejected. And there are two benefits. If I get rejected, that shows me hey, you got rejected, you didn’t die, everything’s fine, and so that makes me more likely to stand up for myself and ask for what I want boldly when it matters, because I’m familiar with operating through that fear. And then on the other hand, it works and I get what I want. So it’s a win-win situation. And what’s interesting is as you start to engage in rejection therapy, you want to start to ask yourself, how many of these things have I been needlessly holding back fro myself, simply because I didn’t ask? And that’s one of the most beautiful things about negotiation, because a negotiation is a conversation where somebody in the conversation wants something. And so when you take that really broad definition, you realize that we’re really negotiating all the time. And this increases your negotiation awareness. you realize that we’re negotiating all the time. And now this increases your negotiation awareness. By engaging in rejection therapy, it increases your willingness to act and take action in those situations. So you’re just creating new opportunities to negotiate and get more for yourself in all facets of your life every day, both at home and at work.

ANGELA COPELAND: Oh, I love that, and I can’t wait to watch your TEDTalk about it.

KWAME CHRISTIAN: Yeah, thank you! Thank you, thank you.

ANGELA COPELAND: That is excellent. Well, so, I want to jump back to, stay on the topic for a second of fear. One of the biggest fears that people always express to me is, they are afraid that if they do try to negotiate, if they do try to push through the fear, that the company is going to take away the offer. And I always like to ask people if they’ve ever seen this, because I have never seen this. I have never had this happen to me. I think probably for me, the worst thing I’ve had is maybe the company said, well, we’re offering you the most we can offer, we can’t go any higher. But I’ve never had a company say, “Never mind, we’re taking the offer back.” Have you ever seen that happen?



KWAME CHRISTIAN: Yes, and I’m glad that I have. Here’s why. So as you know, I consult with people who want to get more out of their salaries. That’s one of the things that I offer. And so there was one person I was working with, and she gave a reasonable counter, and the people rescinded the offer. And before she did this, at the time I felt really guilty, because before she did this, I was like, “It is so unlikely. I’ve never seen a rescinded offer.” And then the offer got rescinded. I was like, “Oh, my gosh, I did this to this young woman. What have I done?” But I said this, I said this at the time. That is unreasonable. It is very rare that that happens. The fact that they rescinded the offer is most likely indicative of something you want to avoid in that workplace. And so I met with her for coffee about three months ago. That was about a year after the offer was rescinded. And she said, “Hey, Kwame, so guess what? Since they rescinded my offer, they’ve gone through four directors at that place, and they came back and offered me exactly what I was asking for.” And I said, “No, because there’s clearly something broken in your organization that you’ve gone through four people in less than a year. That’s insane.” And so if you get somebody who rescinds your offer, that is a great thing, because you probably are dodging a bullet, because that is not a good sign when it comes to an organization. If you open dialogue about your compensation and they shut it down immediately, it’s probably indicative a larger issue within that organization.

ANGELA COPELAND: I tend to agree. I’ve always told people I’ve never seen it happen, but if it does, maybe that’s not the right company, because it’s just so unusual, and it’s really unreasonable. I mean, you kind of used that language when you started. She gave a reasonable counter, and then to have this happen, that’s just nuts. Wow.

KWAME CHRISTIAN: It is, and one thing I’ll say, following up on what you said, is sometimes they say, this is the most we could possibly do. That’s good. There’s a strong camp in negotiation theory that says we need to go for no, and actually it’s funny that I say the word camp, because the author of the book is Jim Camp, and the book is called “Go For No.” Because if you don’t catch the boundaries of the deal, then we really don’t know how far we’ve gone, whether or not we’ve been able to maximize value. Think about it more in a philosophical way with regard to your life. If you don’t test the boundaries of your life, you’ll never know how high you can fly because you’ve never tried. And so when it comes to these types of negotiations, don’t be afraid to push until they say no, because then you know you’ve reached your boundaries. And then when it comes to salary negotiations, the big thing that we’re focusing on is the number, the ultimate number for the compensation, but with the negotiation, what you want to do, especially in salary negotiations, is once we feel as though we have maximized the value of compensation with regard to the salary, that’s when we shift the negotiation to non-monetary issues. Because we want to get the most we can with that big number, and now, I’ve accomplished that goal, let me see what I can do with vacations, let me see what I can do with bonuses, sick days, etc.

ANGELA COPELAND: Yeah, I mean, where do you typically start after salary? Do you usually go to vacation?

KWAME CHRISTIAN: Well, it depends on the client. It depends on what their interests are. And that’s why, whenever it comes to negotiation, we need to take the time to prepare, not just with regard to our strategy and tactics, but with an internal audit of what we really want. Like, the podcast episode I’m posting today talks about five sources of wealth, and I’m going to look bad now because I can only remember a few of them, but it’s money, it’s time, it’s relationships, and some other things, but the thing is, if we are somebody who really values relationships, like our relationship with our family, that’s going to be strongly correlated with time, and if we focus so much on maximizing value in the salary to the detriment of our time, we might end up with a net negative on this deal, because we focused so much on what we thought we should, what society says we should focus on, to the detriment of what we really do care about. So there needs to be an internal audit to see what’s important. Most people, next comes vacation or benefits. If it’s somebody with a family, it’s often benefits. But for me, I kind of look at it differently. I would go for vacation time next, or maybe flex time.

ANGELA COPELAND: Yeah, yeah. I think for my last two full-time jobs, I negotiated for four weeks of vacation each time, and when I talk to people about that, they get really surprised, because they say, “Well, I thought the company policy was two weeks.” And it’s like, “Well it is until you ask for more than two weeks.”

KWAME CHRISTIAN: Exactly. Exactly.

ANGELA COPELAND: But we’re talking a lot about sort of what happens at the end of the whole job interview process. In my view, negotiation actually really starts with the very first phone call and the very first conversation, which is often with a human resources person and they call you and they’re pretty chill and they say, like, “Oh, I got your resume, it looks really nice. what does your calendar look like to meet with the hiring manager?” And you’re having a normal conversation, and all of a sudden, they’ll say something like, “Oh by the way, how much do you make?” And that’s to me where it really begins. And I’m curious how do you advise your clients to answer this question how much do you make?

KWAME CHRISTIAN: Right. And before I answer that, I want to address something earlier which was brilliant. The negotiation starts well before the time that we think it does. If there’s one thing I really want everybody to get in addition to enhancing your recognition of opportunities to negotiate, it’s also acknowledging the fact that there is no real beginning and end to a negotiation. There is no proverbial negotiation table that signifies when the negotiation starts and ends. We’re constantly positioning ourselves to be in the best persuasive position as possible, and so this dovetails exactly, like, perfectly into what you were talking about now with regards to addressing our previous salaries. Now best case scenario, they don’t ask that, but hoping that somebody doesn’t ask is not a strategy. So let’s not even talk about that. What we need to do here is, we want to avoid anchoring ourselves downward, and so anchoring is a psychological principle whereby the first number that is discussed is going to have a disproportionate amount of persuasive value with regard to the rest of the conversation. And so when it comes to our previous compensation, let’s say we’re trying to get over that six figure hump, and our previous salary was 80,000, the 80,000 almost becomes a reference point for the remainder of the negotiation. So we don’t want that to be there. So we have two options. Either we make sure that it is not used a reference point, or if it is shared, we obliterate it and make it seem illegitimate. So how do we do that? So if they ask for the salary, what I would say is something to the effect of, let’s say you’re the HR person that I’m talk to you. “Angela, I think I can definitely appreciate why that would be important, but I don’t feel comfortable sharing my salary with you and here’s why. I want to make sure that for this new opportunity that I’m compensated in accordance to the metrics that would make my salary commensurate with the going rate on the market and something that’s commensurate with the amount of experience that I have in the industry. So I want those to be the metrics that we use to determine my future salary.” And just kind of leave it at that. And what I would say is, with regard to these questions that are difficult that we know are coming, we should have our response down, nice and crisp, two to three sentences, and know exactly what we want to say. I’m not somebody who typically advocates for pre-rehearsed lines, like zingers or something like that, but in these difficult situations, where we know there is a potentially serious question coming up that could have a deleterious effect on the rest of the negotiation, we need to be ready for it. And especially in these situations where we’re stressed out, the stress hormone of cortisol is permeating through our veins, which actually inhibits clarity of thought, we can’t just leave that up to chance to freestyle it. Now, oftentimes it is unavoidable, and we don’t want to be weird or rude. We don’t want either of those things to be true for us. So if they push and say, sorry we need to have it down, then go ahead and share it. But if that is brought up later, what I would say is, “Without being disrespectful to my previous employer, I do believe that I was under-compensated for this job because of xyz reason.” And then what I would do is bring in legitimate criteria to justify what you believe you’re worth right now, based on a market analysis and a consideration of what you have brought to the table as far as your experience. Now, in this conversation, we’re kind of coming close to offers, and when it comes to offering, the rule of thumb in negotiation is, whenever you have more information, you make the first offer, and whenever they have the more information, they make the first offer. And so in this situation, they know the market better than you, most likely, but they definitely know their finances better than you do, so you need to sit back, see what their offer is, and then they can counter with what you brought to the table with your objective criteria, your evidence.

ANGELA COPELAND: I think that’s all excellent advice. You know, I think also you kind of mention being ready for their response, so you can be prepared. And I know for me, like, the most extreme example I had, I was interviewing for a job in New York, and the human resources person was very aggressive, very direct, and I was trying various ways to get around giving my number, and she just said, “Angela, if you don’t give me a number right now, we’re going to end this call.” And I just really calmly said, “I totally understand. Thank you for your time. It was great to meet you. I hope you have a great day.” And I think that just really stopped this person in their tracks, because I wasn’t afraid of that, and I knew there was some reason that if I had shared my number, I would have lost out. I was in such a different place financially that I wouldn’t have been considered. And in that case, they happened to make an exception. She called me the next day and said, “We’re going to keep interviewing you.” She clearly had a bit of a grudge about it. But I think you have to be ready, because this is a really uncomfortable situation for both you and for either that either hiring manager or the HR person, and they may not handle it super-smoothly either, and you just have to be ready either to kind of roll with it and think of, how do I want to respond to that other person’s, whatever they say.

KWAME CHRISTIAN: Absolutely, and I think that was a brilliant response, by the way.

ANGELA COPELAND: Well, I mean, if I had needed that job, or I—I really felt like I would have no shot in that situation, so there was a really good reason why I was protecting the number in that moment. So sometimes it does make sense to reveal the number and explain it, but I was not fortunate enough to be in that type of situation at that time. But you just never know what they may say back to you. So anyway, I like the fact also you mentioned sort of who has the most information. So I assume, based on kind of what you said also, is that if we don’t have to bring this up, we should not bring this up, I’m assuming.

KWAME CHRISTIAN: Oh yes, I’m assuming, unless they give you an offer that is less than your previous salary or equal to. Then we can say, well I might as well just stay at that point. That’s when I would bring it up. And in one of my recent negotiations working with an executive who was switching jobs, that’s what happened to him. They were offering less than what he was currently making. And it was tough because he was laid off at the time, and he was trying to get back to the industry, but that served as a strong anchor, because he knew what was he worth in the market. He wasn’t fired for poor behavior. They just had rounds of layoffs, and he happened to be one of the casualties. But it worked. We were able to get his salary up probably $20-30,000 from what they were initially offering, which is substantial. So if it works for you, use it.

ANGELA COPELAND: Well, I think it’s really important to think about that. You said $20 or $30,000. I’ve helped clients to do similar things, and I think it’s a really compelling number, when you think about, you know, I’m avoiding this because it’s really stressful, this negotiation, I’m avoiding it because it causes me anxiety. And I always say, you know, if I told you for a little bit of stress, like, a little bit, you could make $20 or $30,000, would you do it? And the answer is usually yes. And I just think if you can put that into perspective, that little bit of stress or little bit of anxiety is worth it.

KWAME CHRISTIAN: Absolutely, and the thing is, the negotiation provides you with the opportunity to have the highest value conversations that you could possibly have, because when else in your life will you be operating at an hourly rate of tens of thousands of dollars per hour? That’s an unprecedented opportunity, and so thinking about it that way kind of gives you a little bit more of an impetus to have these conversations, because the value is worth it.

ANGELA COPELAND: Yeah, that’s when you’ve got to do it. You can’t go take a job and think you’re going to get your foot in the door and then negotiate in like a year, because that’s not going to happen. It’s now.

KWAME CHRISTIAN: Yeah, because you’re setting a precedent. If you’re setting a precedent of not negotiating, they’re going to be less likely to negotiate with you down the road.

ANGELA COPELAND: And when people want to negotiate more money for the same job, it’s like, well, I already pay you let’s say $80,000 a year to do this job. Why would I now a year later pay you $100,000 a year to do the same job? That’s not the time to ask. You’ve already shown that you’ll take that much. Well, so there’s another thing I wanted to kind of touch on, and you talk about this in your podcast, and I do say with regards to this question, how much do you make, on the good news front, I keep seeing that more states and more cities are outlawing this question, or are outlawing that you ask about salary history. So I would definitely check out what’s the law in your local area, but one of the reasons that they are outlawing is it that they feel that it kind of creates discrimination essentially that’s making it so people who have been paid unfairly in the past will be paid unfairly in the future. And you actually have a podcast episode where you talk about negotiating away the wage gap. You know, what advice do you have for us if we feel like this is happening to us, and how can we essentially negotiate it away?

KWAME CHRISTIAN: Yeah. It is very tough, and this is the thing, and like you were saying, the previous salary question has a disproportionately negative impact on women and minorities, just because of the biases that are in the workplace. So it’s difficult, and especially when it comes to negotiating while a woman, I have not done this, but I have read many an article, and this is one of my passions, to try and share this particular message, because it’s important, one of the most pressing issues in negotiation that we face in our society today, I think. And so when it comes to these types of situations, you need to have a really strong sense of your value. You need to focus on what it is you are worth to the organization and what it is that your level of experience and your personal attributes can bring to the table. And so a lot of times, when it comes to men in negotiations, competence is assumed, leadership ability, that’s assumed, and so it’s not as difficult for us to make that case, whereas when you are a female trying to make those same types of arguments, you’re going to need to be ready to substantiate those types of claims. That’s one thing. Another thing, another issue that women face, or women and minorities, I’ll say it this way, is the various types of stereotypes that you’ll face. Now for the sake of simplicity we’re going to focus on two types of stereotypes here. You have descriptive stereotypes and prescriptive stereotypes. So a descriptive stereotype describes what somebody in your position or in your group should do. It describes what you are like. So for instance, a descriptive stereotype of a black male is somebody who is aggressive and most likely not as educated. So as a result of me knowing what the descriptive stereotype is for me, I always lead with, whenever I’m introducing myself or sending emails or something like that, I’m a stickler when it comes to adding all of the letters that I’ve earned at the end of my name. So it’s always Kwame Christian, ESQ, MA. So it’s like, oh, he’s a lawyer and he has a masters. That’s impressive. So it’s psychologically overcoming that barrier, this guy is intelligent. And the next step is, being that step who is taking the first step to make people feel comfortable. So I’m very friendly, smile a lot, so I’m trying to overcome those almost invisible negotiations before the conversation even starts. Now, for women, it’s a little bit trickier, because women deal with prescriptive stereotypes. So a prescriptive stereotype prescribes how you should act in a given situation, which I think might be more detrimental when it comes to handling yourself in negotiations. So when a male acts in an assertive way, it’s seen as, oh, you are being a leader. That is what you should do as a male. That is impressive and we respect you for that. Whereas if a woman would say or do the exact same thing, it would be taken in a different way, because it goes against the prescriptive stereotype. And so as a result, what the studies have shown, when it comes to negotiating, through bias as a woman, you almost have to lean into the prescriptive stereotype and couch all of your arguments in terms of collaboration. And so when you’re talking about your leadership abilities, a male might be able to get away with saying, “I was able to accomplish this,” blah blah blah blah blah, focusing on me, me, me, me, me, whereas a woman would need to change what she’s saying a little bit to say, “As our team was able to accomplish xyz while I was at the helm.” So it’s a small, little change in semantics that shows a little bit more collaboration. Then when it comes to asking for more on the salary, the change that I would make is, “I want to make sure that I am properly incentivized to work as hard as I can for this team, because I really respect the organization. The people on the team are great, and I want to have the opportunity to work with it.” And so you’re constantly couching what you’re saying in terms of collaboration. Is it fair? No. Is it effective? Yes. And so when it comes to determining the way you want to handle these negotiations, it really has to come down to your personal philosophy. Do you want to lean into the stereotype in order to get more of what you want, or do you want to make a stand and speak the way that you want to speak and use just standard negotiation techniques. And that’s really a personal decision. I can’t say you should do one thing versus the other. But I think it is important to be aware of the different types of stereotypes that affect you in order for you to create an intelligent strategy around it.

ANGELA COPELAND: Absolutely. I mean, I hate that reality, but I think it’s important to be aware of it so you can work with it. Well so, say that we’re ready to actually have that negotiation, and we want to ask for more money. How do you initially begin that conversation?

KWAME CHRISTIAN: In this hypothetical, are we saying that we are currently working in the organization, or we have received an offer for the new organization?

ANGELA COPELAND: New organization. That’s my favorite.

KWAME CHRISTIAN: Gotcha. Okay, cool. So here’s one of my favorite techniques. I use it in almost all of my negotiations. I used it this morning. I’m a mediator, too, so I do some mediation too. And so the question I love to ask is, “What flexibility do you have with this offer?” And the thing that I really appreciate about this question is that it’s open-ended, which is my favorite kind of question, and the difference between open-ended and close-ended is that close-ended can be answered in a monosyllabic response, which doesn’t give you much information, but open-ended questions draw out elaboration where you can get more information, and information is the lifeblood of negotiation. That’s the first thing. The second thing is it assumes flexibility. And so we’re not asking, are you able to change this? Can you give me more? Something like that. We’re assuming that there is flexibility, so we want them to search the archives of their mind to see what type of flexibility they have there. So those are the two most powerful elements of that question. And the next one, strategically, is that it gets them to negotiate against themselves. Because remember, since they have more information, we sat back and waited for them to come up with an offer. They’ve made an offer, and they might say, “Hey, we are giving you $120,000 per year, when can you start?” And you say, “What flexibility do you have?” Now like I said, they are negotiating against themselves, so it gives them an opportunity to make a mistake of doing your job for you. And you want them to do that before you even come up with your own counter. So that is the the benefit of that question. So when it comes to salary negotiation, if you get an offer, I think the best way to open up that conversation is by simply inviting them to negotiate against themselves by answering the question, “What flexibility do you have?”

ANGELA COPELAND: Oh, I love that. And then say we get to the point where we have agreed upon an offer with the company. We’re on the same page. I know that you recommend getting the offer in writing. Can you share with us why it’s so important to get the offer in writing?

KWAME CHRISTIAN: Yeah. As lawyers, we love to create paper trails, especially when they’re positive. So if you get the deal that you want, you want that to be written down as soon as possible for two reasons: deception and forgetfulness. Sometimes if you get a really good deal, they might want to change it by kind of pretending that they’ve made an innocent mistake, and that’s rare. I don’t see that type of malice happening often, but I know it could happen, so you want to make sure that you have it in writing. The next one is forgetfulness. That happens. We’re humans. So we have this conversation, and then a couple of days pass, and they say, “Oh, I forgot to send Angela that email. Let me send her that offer.” And because they were negotiating, the number was different from what they originally had, they might make an honest mistake, and now you have to have another negotiation, or at least a difficult conversation about the number that you already agreed upon. And you have to do more work. And so what I do in these situations, and this is something that you can borrow in any type of situation, in a general business context, I do this with my spouse, via text not via email, but what I do is after I get a deal that I like, like the outlines of a deal that I like, I send the person an email and I say, “Hey, Angela, it was great chatting with you today. I’m really looking forward to working with you at the rest of the team. Just wanted to make sure that we’re on the same page with regards to this agreement. If I got anything wrong, let me know, and we can work that out, but it’s my understand that this salary would be $150,000 a year, four weeks of vacation, and x amount going to my 401k. Is that correct?” So you give them an opportunity to correct you if you’re wrong anywhere. And now, if that same misunderstanding happens down the road, what ends up happening is you can say, “Oh, I’m sorry, based on the email I sent you on October 16, this was my understanding. Is that wrong? Because you didn’t correct me when I sent you that email.” So that’s how you want to at least start to etch that, because they’re always going to be in charge of drafting the contract. That would be really strange if you had your lawyer draft up your own employment contract. That would be weird. But at least you would have the parameters outlined so you lock that in so there wouldn’t be any confusion.

ANGELA COPELAND: That makes total sense. Say that there’s a reason that we want to walk away, and we’ve negotiated what we wanted, and then maybe we got a counteroffer from someone else, like a competitive offer, and we’ve decided, you know what, I want to walk away from this company. How can we turn down the first company without offending them? How can we leave that relationship open?

KWAME CHRISTIAN: So the first thing is I want to try and change people’s mindset with regards to this, because our goal is to not offend them, but we need to control that which we can control, and we can control our behavior and treating people with respect. So with this interaction, our goal is to comport ourselves in the best possible manner. That’s it. That is it. And it’s important, because we cannot take responsibility for the response of others, and if we do that, we’re going to put undue pressure on us, because now we’re trying to control things that we can’t control. So that’s the first thing. So if you handle this perfectly, and they freak out, it’s like, “Whoa, that is your problem. I did my part of the deal.” So I want to introduce the audience to a technique that can be utilized in all situations. And quick pause. This is one of the things I really love about negotiation and conflict resolution, because we can essentially use this salary negotiation as a vignette for the application of general negotiation principles, because every technique that I’ve demonstrated in this call is something that could be used in all sorts of negotiations. So that is why this is so cool. Now back to it, the technique that I’m going to share is called the “no sandwich.” So what we do is we have a no sandwiched between two yes’s. And so what we want to do is we want to find the root of our yes. We can only do one thing well at a time in most cases, and so it’s not that we don’t want to do this, or this thing is bad, in particular this offer, it’s that we found something better. That’s what we’re saying yes to. So the strongest no’s are resting on the foundation of the strongest yes’s. So for instance, you would say, “Angela, I really appreciate the opportunity to interview and your offer. It’s very generous, and at this point in my career, I need to do what is best for me and my family to put my career forward. Considering that I have recently received an offer from an organization that is better suited for my needs at this time, and as a result, unfortunately, I’m going to have to walk away from your offer. However, I still want to have an opportunity to maintain a good, positive, amicable relationship with you, because I would love to have at least the opportunity to continue dialogue with you down the road and maybe we have an opportunity to work together later.” So the first yes is to the new opportunities, the thing that is driving your no. And then the second, the no, is very short and succinct. You want to have an unassailable no. If you make it too long, if you open it up to too many vulnerabilities, and now they try to poke holes through your no. So your no needs to be as short as possible. So as you saw in that example, it was, “And because of that, unfortunately, I have to say no to your offer.” Boom. That’s it. And so then, you follow it up with another yes, which is a yes to the relationship, because you want to make it clear to the other side that you are saying no to their substantive request, not to them as a person. So you’re saying no to the request, but yes to the relationship.

ANGELA COPELAND: I like it. Well Kwame, this has been excellent. If we’re listening today, where can we go to learn more about you and more about your work.

KWAME CHRISTIAN: Yeah, so first thing, I have a freebie for the audience. It is a 19-page negotiation guide that will help you be more confident in your most difficult conversations, and it has a salary negotiation guide that you can use to walk through step-by-step what you need to do to prepare for your next salary negotiation, and it also talks about how you can handle conflicts and prepare for general negotiations and everything. So if you want that, you can go to That’s g-u-i-d-e. And I’ll send you the link so you can put it in the show notes. And the other places is, the podcast is called Negotiate Anything. You can find it on any podcast app you have there. And check out the TEDTalk when it comes out. I’m presenting it on October 20, 2017, so it should be out, well, I don’t want to make any predictions. It will be out at some point in the future.

ANGELA COPELAND: It’ll be out soon! We’re so excited to see it. Well Kwame, thank you for joining me. This has been great.

KWAME CHRISTIAN: Thank you. You know, this was a lot of fun.

ANGELA COPELAND: And thanks everyone for listening. Thanks to those of you who sent me questions. You can send me your questions to You can also send me questions via Twitter. I’m @CopelandCoach, and on Facebook, I’m “Copeland Coaching.” Don’t forget to help me out. Subscribe on iTunes and leave me a review.

Happy Thanksgiving-week from Angela & Copeland Coaching!

Happy Thanksgiving-week! I hope you have a wonderful week planned, full of food and loved ones. Giving thanks is an important part of being successful in business and in life. Don’t miss the opportunity to take part.

And, while things are slow at work, consider two things:

  1. Network Like You Mean It – I know, I know. Hiring slows down over the holidays. But, this is the thing. People hire people. And, during the holidays, people network. Take this time to reconnect with colleagues at holiday parties, lunches, or just over coffee on a slow day. You will be ahead of the game when hiring does get back into full swing.
  2. Update Your Resume & LinkedIn – During this quiet time at work, and in the hiring process, don’t just forget about your job search. Prepare! Use your down time to update your resume and LinkedIn, so you will be ready when someone asks you to send over a copy!

I hope you have a wonderful Thanksgiving! THANK YOU for being such wonderful clients and friends to me over the last four years.

I hope these tips have helped you. Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Also, be sure to subscribe to my Copeland Coaching Podcast on iTunes or Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in iTunes or Stitcher.

Happy hunting!

Angela Copeland


Don’t Overlook Company Reviews

Being happy at work is an essential part of career fulfillment. Sometimes, it seems we spend more time researching where to eat the best hamburger than where to work. Much like skipping restaurant reviews, failing to research a company can come back to burn you later. The good news is that you no longer have to know someone personally to get the scoop on a company.

There are many employment related websites, including and, where current and former employees can leave anonymous reviews about their experiences. If you read the reviews, you’ll often notice patterns. Much like hotel reviews, those who leave reviews are either very happy or very unhappy. Have you ever noticed that many hotel reviews are left by customers who had some kind of awful experience, like bed bugs or dirty sheets? Typically, to be motivated to take the time to leave a review, an employee (much like a hotel guest) must have extreme emotions about the place where they work.

Glassdoor recently released a study on this very topic. They wanted to take a look into how balanced online employer reviews really are. Glassdoor’s study wanted to find out whether their site provides more or less balanced reviews than other review sites. In other words, are all of the company reviews very negative or very positive, like the hotel reviews.

If you’ve used Glassdoor before, you already know this. The site is free. But, in order to use it, Glassdoor requires you to leave some type of feedback on a company where you have worked (past or present). Glassdoor uses what they call a “give to get” policy. In other words, it encourages everyone to leave a review – not just those who are unhappy. As you may have guessed, this policy encourages people to leave reviews that are more neutral in nature.

“This study gives strong evidence that company reviews on Glassdoor are more balanced because of the way they are collected. The policy creates incentive for people to contribute to the site, who may otherwise opt out. It should help quell misconceptions that employees only provide really positive or really negative opinions about companies on Glassdoor. The data show that’s not the case — Glassdoor’s give to get policy creates a more balanced picture of companies,” said Dr. Andrew Chamberlain, Glassdoor chief economist.

Another great feature on both Glassdoor and Indeed is this. Although the websites have a financial relationship with hiring companies (companies pay them to advertise their jobs), the sites don’t allow employers to edit employee reviews. In other words, just because an employer doesn’t care for a particular negative review, Glassdoor and Indeed won’t delete it. The company must face the review and correct the problem directly with the employee.

In order to increase the odds that your next workplace will be a positive one, don’t skip the company reviews. They’re there to help give you a little insight into what it’s really like to work at a particular company.

Angela Copeland is a Career Coach and Founder of Copeland Coaching and can be reached at or on Twitter at @CopelandCoach.

LinkedIn Shapes the Future of Hiring

Job searching today can often feel like talking to a brick wall. You apply online, alongside hundreds of other job seekers. Despite how qualified you may be, you rarely hear back from the company. The rejection is tough. It may feel like it’s just you, but it’s not. You know how hard it is to get in to an Ivy League college? Well, it’s even harder to land a job by applying online.

Given the number of times we’re all switching jobs today, this repeat experience is frustrating. Online company LinkedIn is using data to tackle the frustration of both the job seeker, and the hiring manager. Their latest products were announced at LinkedIn Talent Connect in Nashville, Tennessee in October. Talent Connect attracted over 4K human resources managers and recruiters from over 2K companies around the world.

Kate Hastings, Head of Global Insights at LinkedIn, started her product announcement with, “I’m Kate Hastings, and I’m obsessed with data!” And, it seems that the rest of the LinkedIn team is too. Dan Shapero, VP of Talent Solutions and Careers said, “Data is the corporate superpower.”

How will companies use your data in the future?

Job seekers are able to share whether or not they’re open to new opportunities on the LinkedIn platform. They’re able to provide this information in a confidential way that is not revealed to their current employer. In other words, they won’t show up if their company’s recruiter is looking for new candidates. They’re also able to communicate other preferences, including whether or not they’re willing to relocate to another city.

Companies will filter more

One of the headaches employers face is the sheer number of applications they receive for any one job posting. To help cut down on the clutter, the human resources manager is able to sort by employment type (full-time, part-time, contract, or internship) and specific job skills. They’re also able to specify the preferred number of years of experience of a candidate. And, they can find out whether or not a particular applicant is authorized to work in the country where they’re applying.

Fast tracking the best candidates

In addition to the filtering options that are available to the recruiter, the candidate experience will also be improved. LinkedIn wants to help human resources managers to identify the best talent quickly, and to give highly desirable candidates a VIP experience. Rather than make a great candidate go through the entire application process, they may fast track them to a lunch with the hiring manager. Or, they may allow the best candidates to send messages directly to the hiring manager via LinkedIn.

The unconventional candidate

Although the experience should greatly improve for the best candidates, these changes bring up questions for unconventional candidates. What about someone who’s switching careers midstream, or learned their trade outside of a fancy college? Ultimately, those candidates may be even less likely to show up on the hiring manager’s radar if they don’t meet the basic requirements.

But, in reality, this isn’t a new problem. When someone is trying to switch careers, the best route is often to search the old fashioned way – by networking. And, the good news is, LinkedIn can be a useful tool for that.

The job market is continuing to change at a rapid pace – almost just as fast as we’re all changing careers. Whether we like it or not, the reality is that much of the job search game is now being played online. The best way to win is to jump in and give it a shot.

I hope these tips have helped you. Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Visit to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.

Also, be sure to subscribe to my Copeland Coaching Podcast on iTunes or Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in iTunes or Stitcher.

Happy hunting!

Angela Copeland


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