by Angela Copeland | Jan 12, 2015 | Advice, Newsletter
I hope you’re managing to stay warm today! In the past week, the temperatures have really gone down considerably. Hopefully, you’re taking advantage of the time inside and are focused on what else – your job search!
One topic that becomes very important during job searching is your e-mail etiquette. When you miss the boat on your e-mail communications, it’s rare that anyone will tell you directly. But, rest assured—they noticed and they’re talking about it.
Avoid being that person and take the time to consider the recommendations below. They’re very simple, and they will help tremendously.
- Upgrade your e-mail account. If you’re still stuck in the days of AOL, Comcast, or any older provider, it’s time to upgrade to Gmail or a similar service. If you’ve had your personal e-mail address for over 10 years, this may be you. Your e-mail address can indicate a few things – one being your age, and one being your level of sophistication when it comes to technology. Stay up to date to keep from being judged.
- Select a professional e-mail address. Stay away from e-mail addresses that include your birth year or graduation year. They provide unnecessary information about your age. Stay away from e-mails that contain casual nicknames or hobbies. Pick something that contains your first and last name if possible.
- Respond within 24 hours. When you receive an e-mail, respond within one day. Even if you don’t have the entire answer, respond to say you’ve received the message. You are your own brand and a product you’re marketing. As such, treat those you interact with as if they were your customers.
- Start your e-mails with your receipt’s name and end with your name. Job search related e-mails should start with something like “Dear Andrew, Thank you for your e-mail” and not with something like “Hey! Thank you for your e-mail.”
- If you must send a mass e-mail, use BCC. Blind Carbon Copy is the most professional way to send e-mail to a large group of people. Sending to a group and not hiding their e-mails shows lack of respect for personal privacy. It can also be very annoying when people begin to reply. That leads me to my next tip…
- If you receive a mass e-mail and must respond, reply directly. Unless it’s very important, don’t send a reply-all message. When you reply-all, everyone on the original e-mail receives a copy of your message. It can also trigger a number of other reply-all messages. You’ve probably had this happen before and can attest to how annoying it can be.
- Include a signature. At the bottom of your e-mail, you have the option to include a signature. This is a great thing to include! In addition to your name and e-mail, be sure it includes your phone number. So many people use your signature to find your phone number. When it’s not there, the experience can be difficult and they may give up.
These suggestions should be an extension of the everyday business etiquette you use. They will ensure you aren’t the subject of a discussion about how, “that person just doesn’t know how to use e-mail properly!”
I hope these tips have helped you. Visit CopelandCoaching.com to find more tips to improve your job search. If I can be of assistance to you, don’t hesitate to reach out to me here.
Also, be sure to subscribe to my Copeland Coaching Podcast on Apple Podcasts and Stitcher where I discuss career advice every Tuesday! If you’ve already heard the podcast and enjoy it, please consider leaving a review in Apple Podcasts or Stitcher. Thanks.
Happy hunting!
Angela Copeland
@CopelandCoach
by Angela Copeland | Jan 12, 2015 | Job Posting
Bank of America is seeking a Vice President – Retirement Specialist in Nashville, TN.
The primary responsibilities of this role are to provide comprehensive solutions to meet Client Retirement needs to the Financial Advisors. This includes a comprehensive understanding of ML’s suite of Retirement Solutions vehicles and platforms including annuities, 529 plans and IRA rollovers. The successful candidate will need to have in depth knowledge of annuities and retirement planning as well as a proven track record in sales.
- In-depth proactive engagement with Financial Advisors to provide comprehensive solutions to meet client Retirement needs.
- Demonstrating expert knowledge of, and support for ML’s suite of retirement solutions vehicles and platforms including annuities, 529 plans and IRA rollovers.
- Partnering with specialist peers in other internal organizations to deliver comprehensive client solutions, and to provide a seamless experience to the Financial Advisor. Partner groups include Wealth Management, Trust, Insurance, Global Bank, Alternative Investments and Structured Products.
- Manage activities in assigned territory with implementation of a comprehensive coverage plan and travel rotation.
- Accountable for defined and measured goals including gross sales targets, as well as driving specific group initiatives and campaigns.
- Support for and alignment with ML Advisory Channel Management.
- Leverage and coordinate the segmentation and wholesaling efforts of carrier partners.
- Conduct FA training, educational seminars, and corporate sales meetings.
- Participate in client meetings to provide expertise and recommendations related to the most appropriate retirement solutions
by Angela Copeland | Jan 12, 2015 | Job Posting
St. Jude Children’s Research Hospital is seeking a Director of Media Relations in Memphis, TN.
The Director-Media Relations supports the organization’s strategic communications plan by developing and implementing national, regional and local media relations programs focused on research, clinical programs and achievements. Serves as the institution’s primary contact to the news media and ensures the planning, direction, implementation and measurement of strategic media relations efforts. Develops and implements a national media communications strategy to increase the visibility of St. Jude subject matter experts, and directs a media team charged with enhancing St. Jude’s international reputation as a world-class research institution. Participates in integrated media relations efforts with ALSAC, the fundraising organization for St. Jude. Establishes and maintains strong, positive relationships with outside public relations firms, news media, ALSAC and other external contacts to impact the institution’s reputation.
To learn more, or to apply online, visit the St. Jude job posting here.
by Angela Copeland | Jan 11, 2015 | Job Posting
Neiman Marcus is seeking a Vice President of Infrastructure and Operations in Irving, TX.
The VP of Infrastructure and Operations is responsible for strategy, implementation and operation of all technology infrastructure deployed, which includes data center, network and server services, messaging, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. This position is operationally responsible for ensuring the availability, integrity, and performance for all IT systems and infrastructure.
Partnering with the Applications, Security and Business leads, this position will lead the Infrastructure and Operations teams with overall responsibility for technology infrastructure planning and deployment of technology services. This position will be required to manage key vendor relationships and managed service providers while working closely with cross functional business areas and IT groups.
The ideal candidate will be a technically competent, hands-on self starter with strong communication, leadership and organizational development skills. Must be able to work with multiple project teams simultaneously and thrive in fast-paced, dynamic environment.
To learn more, or to apply online, visit the Neiman Marcus job posting here.
by Angela Copeland | Jan 10, 2015 | Job Posting
ServiceMaster is seeking a Business Brokerage Manager in Memphis, TN.
Works with potential new franchisees/prospects to identify and provide existing business purchase opportunities.
Responsibilities:
1. Screens and generates listing agreements with existing franchisees.
2. Interviews and screens potential new franchisees (prospects) over the phone and in person.
3. Works with Business Development Managers and Directors to identify opportunities for new franchise sales in territory.
4. Works with Market Expansion Managers to provide interested prospects with existing business purchase opportunities.
5. Makes presentations to prospects. Closes franchise sales.
6. Works with prospects and ServiceMaster Acceptance Corporation on financing arrangements.
7. Develops annual goals for territory in conjunction with VP.
by Angela Copeland | Jan 9, 2015 | Advice, Media
My latest Memphis Daily News column is out, “European Job Hunt.” In it, I explore what it takes to move to Europe.
When I visited Dublin, Ireland, in 2013, I was surprised at what I found. It was a European city that in some ways reminded me of home. People were incredibly friendly. The culture was built around music, food and socializing. The city’s core is a similar size to Downtown Memphis, and it’s built around a river.
But, the part that truly stole my heart was the tech culture. In the past five years, a large number of U.S. dot-com companies have opened offices in Dublin. The list is too long to mention, but a few of the highlights include Google, LinkedIn, eBay, Amazon, Facebook, Twitter, PayPal, Apple, Indeed and Etsy.
A few weeks ago, I took a trip back to learn more about the Dublin employment scene. A number of my clients have expressed interest in moving abroad, so I wanted to get the inside scoop.
To learn more about how you might move abroad, read my entire Memphis Daily News column here. In it, I discuss my meetings with Karen Willis from Karen Willis Coaching and Barry O’Dowd from IDA Ireland.
Also, I hope you’ll enjoy a few photos from my trip below.
Gary Leyden speaking at the NDRC business accelerator
The LinkedIn office in Dublin
Accenture’s Dublin office
by Angela Copeland | Jan 9, 2015 | Job Posting
ReadyTalk is seeking a Vice President of Marketing and Strategy in Denver, CO.
The Vice President of Marketing and Strategy is responsible for the strategic direction of all aspects of Marketing and Product Strategy at ReadyTalk. Responsibilities include leading the product strategy process, creating a compelling product vision and roadmap that will allow ReadyTalk to grow and win in our chosen markets, customer acquisition, customer retention and loyalty, and corporate communications.
The Vice President of Marketing and Strategy will manage a team of talented product strategists and marketing professionals and will report to the EVP of Sales and Marketing. The individual will work cross functionally with the senior leadership team, Director of Product Management, Director of Customer Care, and VP of Sales.
To learn more, or to apply online, visit the ReadyTalk job posting here.
by Angela Copeland | Jan 9, 2015 | Job Posting
Hilton Worldwide is seeking a Manager of International Tax Operations in Memphis, TN.
The primary responsibility of the Manager of International Tax Operations is to assist the Director of International Tax Operations in ensuring compliance with all United States and state income tax filing requirements with respect to all of the Company’s activity conducted outside of the United States, both inbound and outbound. The international compliance piece will include the reporting of foreign income via forms 1120, 8858, 8865, 5471, 1118, in accordance with the applicable Internal Revenue Code international provisions as required under United States law.
To learn more, or to apply online, visit the Hilton Worldwide job posting here.
by Angela Copeland | Jan 8, 2015 | Job Posting
The Memphis Grizzlies and The FedEx Forum are seeking a Director of Guest Relations in Memphis, TN.
The Director, Guest Relations is responsible for overseeing the delivery of championship guest services to our customers.
Responsibilities:
- Ensure premier guest service is provided to both internal and external customers.
- Maintain ongoing communication with other departments to ensure effective and exceptional service delivery.
- Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
- Ensure proper training of the guest relations team and work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services
- In conjunction with other Directors, develop, implement and consistently refine all front of the house policies, procedures and training.
- Manage uniform issues including design, review, inventory and upkeep
- Develop business plans and strategies; prepare and manage department operating and capital budgets.
- Develop Customer Affinity Programs;
- Ensure full and part-time guest relations team members are appropriately recognized for their contributions; participate on the Employee Recognition Committee
- Hire, train, motive and evaluate the guest relations team; oversee the evaluation process of the part-time guest relations team.
- Liaise with the Human Resources Department to facilitate recruitment, orientation, training and evaluations.
- Work closely with Finance and payroll team for ‘Celayix” system administration, training & support;
- Work closely with Premium Services and the concierge team;
- Work closely with the Director of Event Operations to ensure event staffing and deployment levels are correct and fall within event budget proforma, and see that staff briefings are consistent;
- Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
- Research, develop and oversee the mystery shopper program, comment cards and surveys.
- Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N’ Soul, tour agencies, etc.);
- Meet regularly with Vice president, Arena Operations and provide timely project reports and cost saving measures;
- Act as Executive in Charge/Manager on Duty for events as needed
- Stays current with new information, techniques and technology concerning the customer service industry
- Handle any major Staff Services and Guest Relations related issues/challenges in a timely and successful fashion
- Promptly follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
- Work games and special events as required to support the Staff Services and Guest Relations team;
- Liaise with Event Operations, Ticketing, Catering, Parking etc. on a regular basis
To learn more, or to apply online, visit the Memphis Grizzlies / FedEx Forum posting here.
by Angela Copeland | Jan 8, 2015 | Job Posting
Facebook is seeking a Vice President of U.S. Public Policy in Washington, DC.
As Facebook has become part of the daily lives of hundreds of millions of people around the world, we work hard to foster an ongoing dialogue with policymakers interested in our service and its impact on the world and their constituents. This role leads our public policy and government affairs efforts in the U.S., including by: monitoring the political and regulatory environment; educating policymakers about our products; working with policymakers and non-governmental organizations on issues of, safety and security, intellectual property, immigration, net neutrality, tax, privacy/data protection, and other important Internet-related concerns; and actively promoting the use of Facebook by government agencies, policymakers, candidates, and influencers. We are looking for a leader who can combine a passion for Facebook with a deep knowledge of the political and regulatory environment. This position is based in Washington, D.C., heads the FBDC office, and reports directly to the Vice President, Global Public Policy.
To learn more, or to apply online, visit the Facebook job posting here.
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