by Angela Copeland | Jul 26, 2014 | Job Posting
Barney’s New York is seeking a Director of CRM in New York, NY.
The Director of CRM will partner with the Vice President of Marketing to manage and execute the customer analysis and strategy for Barneys New York. The Director of CRM will develop segmentation, manage direct marketing, and create customer activation programs. The ideal candidate will be an analytical thinker who can take a strategic approach to developing and engaging the customer.
Responsibilities:
- Manage and maintain current CRM databases and ensure customer data integrity and efficacy
- Oversee and develop circulation plans for all direct-to-consumer campaigns and clientelling initiatives including list mailing recommendations, execution and budget management
- Develop segmentation, profiles and lists; provide strategic recommendations on how to further engage the Barneys New York customer
- Perform strategic analysis on direct marketing related campaigns and regularly report results in a cohesive and consistent manner
- Develop customer retention, re-activation, acquisition and cross-shop models and provide actionable insights to strengthen brand engagement and drive revenue
- Utilize customer insights to make recommendations further drive customer loyalty to the brand and further improve the customer experience
- Develop loyalty marketing initiatives to further drive brand engagement
- Lead and manage top client programs and initiatives; partner with the Director of Loyalty to enhance the current Barneys New York credit card program
- Identify and execute new customer acquisition partnerships and tactics
- Manage and further develop skills of CRM Analyst
- Work cross-functionally with PR, Events, Advertising, Store Operations, Customer Experience, Digital, and store managers to support arious business needs
- Support Clienteling efforts and supplement analytics
To learn more, or to apply online, visit the Barney’s New York posting here.
by Angela Copeland | Jul 25, 2014 | Education, Media
My latest Memphis Daily News column is out, “When Education Falls Short.” In it, I discuss what to do if you feel your college degree is holding you back.
One of the chief complaints I hear from job seekers is that their lousy college education is to blame for their poor career success. Whether they went to the wrong school or got the wrong degree, the person wishes they could turn back time. They consider going back to school as a road to success.
Although I empathize with a college degree you may never use in your full time job (I once studied to be a computer programmer), the answer does not lie at the feet of your university. There are exceptions to this rule, of course. Professions like law, medicine and engineering require years of training and specialized advanced degrees.
But, if you’re not in one of these highly specialized jobs, there’s hope! First, know that most people aren’t using their expensive degrees in the way they thought they would when they were 20. It’s not just you. Think of a friend whose career you admire and ask them what they studied. At least half of the time, you’ll be surprised.
To learn what to do to deal with your less than perfect college degree, read my entire Memphis Daily News column here.
by Angela Copeland | Jul 25, 2014 | Job Posting
Perkins & Marie Callender’s are seeking a Market Analyst in Memphis, TN.
They are currently seeking the ideal candidate to fill a marketing analyst role with our Marketing team. Candidates must have a minimum of two years’ experience in corporate communications and/or marketing with a solid understanding of digital marketing, a social media footprint, and emerging trends and technologies. Candidates must have a minimum of four years administrative / project coordination experience in a corporate setting. Candidates must have experience with digital project management / production and have fluency and familiarity with relevant social media and digital tools and resources. Restaurant related experience is a plus. Must have a proven capability of advanced skills and extensive hands on experience working with Excel, database management software, and Microsoft Office Suite.
Must have strong organizational skills, time & people management skills, attention to detail and proofing, ability to prioritize work and maintain multiple projects simultaneously, exemplary customer service and problem-solving skills, proven integrity in maintaining confidential issues, and excellent communication skills (verbal and written).
To learn more, or to apply online, visit the Perkins & Marie Callender’s job posting here.
by Angela Copeland | Jul 25, 2014 | Job Posting
Moroch is searching for a Media Account Coordinator in Dallas, TX.
The primary responsibility of the Media Account Coordinator is reconciliation of broadcast radio and/or digital invoices for all clients.
Responsibilities include:
- Monthly reconciliation of invoices for all clients by monthly deadline
- Contact vendors to request missing invoices
- Draft credit memos to vendors and keep signed copies on file
- Interact with vendors and internal teams in a professional manner both through verbal and written communications
- Interact with media negotiators and/or media planners to resolve invoice discrepancies
- Weekly status given to directors and/or supervisors
- Fosters a positive attitude among fellow agency associates
- Attend weekly staff meeting, contribute to the communication and sharing with Media Team
- Assists with other department projects as requested
To learn more, or to apply online, visit the Moroch posting here.
by Angela Copeland | Jul 24, 2014 | Job Posting
Hilton Hotels is searching for a Director of Product Improvement in Memphis, TN.
The Director of Product Improvement will be manage and execute the PIP process for all Luxury, Lifestyle and Full Service brand conversions working closely with Development, Brand Teams, and PQI to bring hotels into the Hilton Worldwide franchise system.
Responsibilities include:
- Prepare PIP reports, PreEvaluation reports and review with Architecture & Construction Vice President, PQI, and Development as needed
- Revise and maintain all PIP templates
- Revise and maintain PIP and/or PreEval request forms
- Update and maintain PIP tracking site
- Update and maintain PIP files
- Execute seventy to seventy-five (70 to 75) PIPs and PreEvaluations annually
- Produce PrePIP reports within two (2) days following request from Development, including review by Architecture & Construction Vice President unless traveling to conduct a PIP
- Complete PIP inspection within seven to fifteen (7 to 15) days following request from Development
- Complete PIP report and send to PQI within three business days following the inspection
- Continually update PIP tracking information system
- Travel as necessary to accomplish the goals for the position and meet the needs of Development while managing travel expenses within company guidelines and maximizing travel efficiencies
- Must be self-sufficient with limited administrative assistance provided by department Administrative Assistant
To learn more, or to apply online, visit the Hilton posting here.
by Angela Copeland | Jul 24, 2014 | Job Posting
Razorfish is seeking a Program Director in New York, NY.
A Program Director provides structure and overall vision on their projects. This individual is responsible for overseeing and directing multiple projects within a given client relationship. Within that role the director will be responsible for directing the activities of one or more project managers and senior project managers. They will interface heavily with client senior executives, marketing, technical, and product management to assure that the solution is understood and addresses the customer’s business requirements. As a primary member of the account team, the Program Director is responsible for managing client relationships and project deliverables. In addition to the project responsibilities, this person will be a key member of the pre-sales team.
To learn more, or to apply online, visit the Razorfish posting here.
by Angela Copeland | Jul 23, 2014 | Job Posting
Grow Memphis is seeking an Executive Director in Memphis, TN.
Reporting to the Board of Directors, the GrowMemphis Executive Director (ED) will have overall strategic and operational responsibility for GrowMemphis’ staff, programs, expansion, and execution of its mission.
Responsibilities will span over leadership, management, fundraising, communications, and specific programs.
To learn more about this opportunity or to apply online, visit the Grow Memphis posting here.
by Angela Copeland | Jul 23, 2014 | Job Posting
Fordham University is seeking a Director of Project Management in New York, NY.
This position is responsible for effectively managing their Project Management Office. The ideal candidate will be a strong leader with expertise in the areas of planning, collaboration and communication. This position leads the team that provides technology project management services to the university community.
Responsibilities include:
- Change the culture and re-establish the project management office to focus on achieving outcomes using rapid/incremental approaches
- Emphasize thorough and consistent planning with clear definitions of scope, time and cost ($ and resources)
- Establish methodical project execution steps that identify risks early and escalate effectively
- Ensure that collaboration and communication become the cornerstones of PMO methodology
- Teach others how to plan so that IT members become adept at planning and executing
- Manage our new project intake process
- Manage PMs to ensure that all are performing at peak effectiveness
- Define and scale the PMO team as the university’s needs grow
To learn more, or to apply online, visit the Fordham job posting here.
by Angela Copeland | Jul 22, 2014 | Advice, Change, Informational Interviewing, Interviewing, Podcast
Episode 9 of the Copeland Coaching Podcast is live! I’m so excited to share this great episode with you!
This week we talk with Julianne Watt, Project Coordinator at RedRover Sales and Marketing. Julianne shares her secrets to changing career fields, and how to find your perfect next job.
Listen and learn more! (You can play the podcast below, and you can also download it on Apple Podcasts.)
If you’re not familiar with RedRover Sales & Marketing already, it’s an advertising agency that integrates sales training and coaching with marketing and public relations, combining traditional and guerrilla strategies.
by Angela Copeland | Jul 22, 2014 | Job Posting
Restoration Hardware is seeking a Director of Care Center Operations in Grand Prairie, TX.
The perfect candidate will have an immediate connection to our Core Values (People, Service, Quality and Innovation). This candidate will be extremely flexible and enjoy a “startup” mentality and environment that changes day to day and will “assume positive intentions” at all times. Candidates who are personable, open to learning, collaborate well with others and have a positive attitude, and are more apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”) will be at the top of our list.
The Director of Care Center Operations will be an important addition to Restoration Hardware as the company grows and evolves. This individual will work with the VP of Customer Care Operations to strategically position Care Center Operations to provide exceptional service to our customers and manage growth for Restoration Hardware’s future.
This individual must be comfortable working independently, must communicate effectively with persons at all levels within the company, and build effective relationships with the Call Center’s customer base.
To learn more, or to apply online, visit the Restoration Hardware posting here.
You must be logged in to post a comment.