by Angela Copeland | Oct 20, 2014 | Job Posting
eHarmony is seeking a Vice President of Product Management in Santa Monica, CA.
The Vice President, Product Management will be responsible for overall product management and product development for eHarmony. This position will be one of the most important roles at eHarmony. The Vice President, Product Management will become an integral part of the company, working closely with the marketing and technology teams to deliver on product goals.
The successful candidate will uncover key insights and develop product strategies to enhance the value of the customer relationship, while maximizing the value that the customer receives from eHarmony. Experience, determination and enthusiasm for taking a winning service and making it even better is a must.
This position will direct and manage the entire product organization, whose responsibilities will include subscription revenue generation, formulating product strategy, defining future product needs and enhancements, product marketing and growth of the overall subscriber base. In addition the Product organization will be responsible for tracking and improving rates of conversion throughout a customer lifecycle; from visit to registration to membership purchase to membership renewal.
To learn more, or to apply online, visit the eHarmony posting here.
by Angela Copeland | Oct 19, 2014 | Job Posting
Squarespace is seeking a Director of Customer Operations in New York, NY.
Responsibilities:
- Lead and manage the NYC Customer Operations team
- Devise optimal allocation of headcount across multiple functions and contribute to broader headcount decisions considering other time zones and languages
- Act as a liaison between our customers and the Product/Engineering teams to constantly improve our offerings
- Drive people, process, and technology improvement initiatives to enhance the customer experience end-to-end, with a particular focus on partnering with business intelligence to ensure data-driven decision making
- Assist in the evaluation of new technology and vendor reviews in the contact center space
- Responsible for reporting, budgets, systems, ensuring optimum productivity, quality, customer experience, and employee satisfaction
To learn more, or to apply online, visit the Squarespace job posting here.
by Angela Copeland | Oct 18, 2014 | Job Posting
Mattel is seeking an Associate Marketing Manager in El Segundo, CA.
The Associate Marketing Manager will provide leadership around marketing, business operations and customer management activities for assigned business segment or product line in order to achieve financial growth and profit targets.
Responsibilities:
- Participate in day-to-day marketing activities, including local insights collection and synthesis of performance or brand/products
- Assist in item-level forecasting, tracking, and performance roll-ups
- Coordinate short-term promotional plan and execution by brand and across customers
- Assist with the execution of marketing programs
- Partner with Sales, GBT, and Customer Marketing teams as needed for marketing execution
To learn more, or to apply online, visit the Mattel website here.
by Angela Copeland | Oct 17, 2014 | Advice, Media
My latest Memphis Daily News column is out, “Promotions and Advanced Opportunities.” In it, I discuss my thoughts on Nadella’s recent comments regarding putting yourself up for career advancement.
In the past week, Satya Nadella’s words have been all over the internet, television and newspaper. You may have seen the Microsoft CEO’s original statements, his later retractions or commentary from outsiders.
In case you didn’t, Nadella was asked to advise women interested in career advancement who are uncomfortable “putting themselves up for promotions or advanced opportunities.” He shocked many people when he said, “It’s not really about asking for the raise but knowing and having faith that the system will actually give you the right raises as you go along. And that I think might be one of the additional ‘superpowers’ that, quite frankly, women who don’t ask for a raise have. Because that’s good karma.”
To make matters worse, this conversation happened during a public forum at a women’s computing conference.
Although his statements disappoint me, they’re not surprising. To learn why it’s so important to be your own advocate (man or woman), read my entire Memphis Daily News column here.
by Angela Copeland | Oct 17, 2014 | Job Posting
Hulu is seeking a Content Marketing Manager in Santa Monica, CA.
Responsibilities:
- Develop marketing plans that demonstrate clear strategies towards reaching show-specific goals
- Work with external marketing partners/agencies to implement and manage content marketing initiatives
- Work with internal teams (e.g. content partner management, product, finance, design) to execute campaigns
- Track budget and spend for content marketing initiatives
- Lead analysis of media and marketing data before, during and after program implementation
- Investigate and track industry trends to optimize future campaigns
- Support other promotional activities as needed
To learn more, or to apply online, visit the Hulu job posting here.
by Angela Copeland | Oct 17, 2014 | Job Posting
The Memphis Brooks Museum of Art is seeking a Membership Manager in Memphis, TN.
Primary responsibilities include making monthly and annual membership goals, the timely and accurate processing of all memberships, sponsorships, and contributions; maintaining detailed donor records, campaigns, and appeals in the Raiser’s Edge database and development files; tracking membership statistics and analytics; processing outgoing mail; and supporting the over-all efforts of the Development department. Responsible for the achievement of membership revenue goals, and the retention and growth of the Museum’s membership through five openings and parties per year. Designs and administers strategies for building and maintaining the membership program (e.g., direct mail, annual appeal, e-renewals, and specialized campaigns); works with Visitor Services to develop on-site sales strategies; develops and implements strategies to identify and solicit new prospects; upgrade and renew current members; increases member retention; insures delivery of benefits to members; maintains contact with membership base through CRM tools. Devotes special attention to $300 – $1,000 membership levels.
To learn more, or to apply online, visit the Brooks Museum of Art job posting here.
by Angela Copeland | Oct 16, 2014 | Job Posting
Ronald McDonald House Charities is seeking a Manager of Corporate and Foundation Giving in Memphis, TN.
Initiates, supports and executes a comprehensive fundraising plan to cultivate, solicit and steward current and prospective corporate and foundation donors; researches, write and secures corporate and foundation grants to support general and specific program needs; Develops and executes fundraising programs with corporations, including employee giving programs and programs that match employee volunteerism with corporate gifts; Engages and supports the Director of Development, Executive Director, Board of Trustees and fundraising volunteers to achieve fundraising goals; Reports to the Director of Development.
To learn more, or to apply online, visit the Ronald McDonald House job description here.
by Angela Copeland | Oct 15, 2014 | Job Posting
7-Eleven‘s corporate headquarters is seeking a Marketing Manager in Dallas, TX.
Delivers marketing support for Customer Relationship Marketing and Loyalty program and advances affiliate programs to drive new guests into the Customer Relationship Management (CRM) database and deliver incremental profitability.
Responsibilities:
- Leads the Customer Relationship Management (CRM) marketing execution and develops marketing messages for the loyalty platform.
- Develops network acquisition programs and recommends prioritizing of test and launch (example, Belly).
- Supports DGE new innovation initiatives that requires marketing and merchandising support.
- Leads strategic thinking to evolve app to best support multiple loyalty programs to maximize 7-Eleven relevance.
- Responsible for sharing key learning from test and affiliate programs to help improve the results of the 7-Eleven Rewards program.
To learn more, or to apply online, visit the 7-Eleven job posting here.
by Angela Copeland | Oct 15, 2014 | Job Posting
Youth Villages is seeking a Strategy Project Manager in Memphis, TN.
The Strategy Project Manager will also work closely with Youth Villages’ officers and directors with a focus on supporting the organization’s growth. Based in the Youth Villages’ Memphis headquarters, with potential to be based in our Boston or Washington D.C. office coupled with travel to Memphis, s/he will support facilitation of strategic planning processes (national and state levels) and identify and analyze potential growth opportunities.
To learn more, or to apply online, visit the Youth Villages website here.
by Angela Copeland | Oct 15, 2014 | Job Posting
Yum! Brands is seeking an IT Project Manager in Plano, TX.
Yum! Brands is the world’s largest restaurant company, with nearly 38,000 restaurants in over 110 countries and territories and more than 1 million associates. Yum! is ranked #214 on the Fortune 500 List and generated more than $11 billion in revenue in 2010. The Company’s brands – KFC, Pizza Hut and Taco Bell – are the global leaders of the chicken, pizza and Mexican-style food categories.
This role will rovide the central services of project control analysis and leadership for medium to large scale projects. This includes initiating the project, kick off, communications, project plan and schedule development, interdependency identification, issue management, risk management, scope management, change management, formal closure, lessons learned and status reporting throughout.
Manage the restaurant ready processes. Train, mentor and coach cross functional teams on the process. Proactively detect when the business has outgrown the process and changes are needed, draw up plans for those changes and seek cross functional alignment on necessary revisions.
Understand and be able to articulate cross functional team roles and responsibilities. Lead the teams through defining roles and responsibilities as needed.
To learn more, or to apply online, visit the Yum! Brands job posting here.
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