Squarespace is seeking a Director of Customer Operations in New York, NY.
- Lead and manage the NYC Customer Operations team
- Devise optimal allocation of headcount across multiple functions and contribute to broader headcount decisions considering other time zones and languages
- Act as a liaison between our customers and the Product/Engineering teams to constantly improve our offerings
- Drive people, process, and technology improvement initiatives to enhance the customer experience end-to-end, with a particular focus on partnering with business intelligence to ensure data-driven decision making
- Assist in the evaluation of new technology and vendor reviews in the contact center space
- Responsible for reporting, budgets, systems, ensuring optimum productivity, quality, customer experience, and employee satisfaction
To learn more, or to apply online, visit the Squarespace job posting here.