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Squarespace is seeking a Director of Customer Operations in New York, NY.

Responsibilities:

  • Lead and manage the NYC Customer Operations team
  • Devise optimal allocation of headcount across multiple functions and contribute to broader headcount decisions considering other time zones and languages
  • Act as a liaison between our customers and the Product/Engineering teams to constantly improve our offerings
  • Drive people, process, and technology improvement initiatives to enhance the customer experience end-to-end, with a particular focus on partnering with business intelligence to ensure data-driven decision making
  • Assist in the evaluation of new technology and vendor reviews in the contact center space
  • Responsible for reporting, budgets, systems, ensuring optimum productivity, quality, customer experience, and employee satisfaction

To learn more, or to apply online, visit the Squarespace job posting here.

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Author: Angela Copeland

Angela Copeland is Founder and Coach for Copeland Coaching, a great way to jump start your job search. Follow her on Twitter @CopelandCoach for tips on finding the perfect job for you.

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