by Angela Copeland | Jan 11, 2015 | Job Posting
Neiman Marcus is seeking a Vice President of Infrastructure and Operations in Irving, TX.
The VP of Infrastructure and Operations is responsible for strategy, implementation and operation of all technology infrastructure deployed, which includes data center, network and server services, messaging, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. This position is operationally responsible for ensuring the availability, integrity, and performance for all IT systems and infrastructure.
Partnering with the Applications, Security and Business leads, this position will lead the Infrastructure and Operations teams with overall responsibility for technology infrastructure planning and deployment of technology services. This position will be required to manage key vendor relationships and managed service providers while working closely with cross functional business areas and IT groups.
The ideal candidate will be a technically competent, hands-on self starter with strong communication, leadership and organizational development skills. Must be able to work with multiple project teams simultaneously and thrive in fast-paced, dynamic environment.
To learn more, or to apply online, visit the Neiman Marcus job posting here.
by Angela Copeland | Jan 10, 2015 | Job Posting
ServiceMaster is seeking a Business Brokerage Manager in Memphis, TN.
Works with potential new franchisees/prospects to identify and provide existing business purchase opportunities.
Responsibilities:
1. Screens and generates listing agreements with existing franchisees.
2. Interviews and screens potential new franchisees (prospects) over the phone and in person.
3. Works with Business Development Managers and Directors to identify opportunities for new franchise sales in territory.
4. Works with Market Expansion Managers to provide interested prospects with existing business purchase opportunities.
5. Makes presentations to prospects. Closes franchise sales.
6. Works with prospects and ServiceMaster Acceptance Corporation on financing arrangements.
7. Develops annual goals for territory in conjunction with VP.
by Angela Copeland | Jan 9, 2015 | Job Posting
ReadyTalk is seeking a Vice President of Marketing and Strategy in Denver, CO.
The Vice President of Marketing and Strategy is responsible for the strategic direction of all aspects of Marketing and Product Strategy at ReadyTalk. Responsibilities include leading the product strategy process, creating a compelling product vision and roadmap that will allow ReadyTalk to grow and win in our chosen markets, customer acquisition, customer retention and loyalty, and corporate communications.
The Vice President of Marketing and Strategy will manage a team of talented product strategists and marketing professionals and will report to the EVP of Sales and Marketing. The individual will work cross functionally with the senior leadership team, Director of Product Management, Director of Customer Care, and VP of Sales.
To learn more, or to apply online, visit the ReadyTalk job posting here.
by Angela Copeland | Jan 9, 2015 | Job Posting
Hilton Worldwide is seeking a Manager of International Tax Operations in Memphis, TN.
The primary responsibility of the Manager of International Tax Operations is to assist the Director of International Tax Operations in ensuring compliance with all United States and state income tax filing requirements with respect to all of the Company’s activity conducted outside of the United States, both inbound and outbound. The international compliance piece will include the reporting of foreign income via forms 1120, 8858, 8865, 5471, 1118, in accordance with the applicable Internal Revenue Code international provisions as required under United States law.
To learn more, or to apply online, visit the Hilton Worldwide job posting here.
by Angela Copeland | Jan 8, 2015 | Job Posting
The Memphis Grizzlies and The FedEx Forum are seeking a Director of Guest Relations in Memphis, TN.
The Director, Guest Relations is responsible for overseeing the delivery of championship guest services to our customers.
Responsibilities:
- Ensure premier guest service is provided to both internal and external customers.
- Maintain ongoing communication with other departments to ensure effective and exceptional service delivery.
- Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
- Ensure proper training of the guest relations team and work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services
- In conjunction with other Directors, develop, implement and consistently refine all front of the house policies, procedures and training.
- Manage uniform issues including design, review, inventory and upkeep
- Develop business plans and strategies; prepare and manage department operating and capital budgets.
- Develop Customer Affinity Programs;
- Ensure full and part-time guest relations team members are appropriately recognized for their contributions; participate on the Employee Recognition Committee
- Hire, train, motive and evaluate the guest relations team; oversee the evaluation process of the part-time guest relations team.
- Liaise with the Human Resources Department to facilitate recruitment, orientation, training and evaluations.
- Work closely with Finance and payroll team for ‘Celayix” system administration, training & support;
- Work closely with Premium Services and the concierge team;
- Work closely with the Director of Event Operations to ensure event staffing and deployment levels are correct and fall within event budget proforma, and see that staff briefings are consistent;
- Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
- Research, develop and oversee the mystery shopper program, comment cards and surveys.
- Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N’ Soul, tour agencies, etc.);
- Meet regularly with Vice president, Arena Operations and provide timely project reports and cost saving measures;
- Act as Executive in Charge/Manager on Duty for events as needed
- Stays current with new information, techniques and technology concerning the customer service industry
- Handle any major Staff Services and Guest Relations related issues/challenges in a timely and successful fashion
- Promptly follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
- Work games and special events as required to support the Staff Services and Guest Relations team;
- Liaise with Event Operations, Ticketing, Catering, Parking etc. on a regular basis
To learn more, or to apply online, visit the Memphis Grizzlies / FedEx Forum posting here.
by Angela Copeland | Jan 8, 2015 | Job Posting
Facebook is seeking a Vice President of U.S. Public Policy in Washington, DC.
As Facebook has become part of the daily lives of hundreds of millions of people around the world, we work hard to foster an ongoing dialogue with policymakers interested in our service and its impact on the world and their constituents. This role leads our public policy and government affairs efforts in the U.S., including by: monitoring the political and regulatory environment; educating policymakers about our products; working with policymakers and non-governmental organizations on issues of, safety and security, intellectual property, immigration, net neutrality, tax, privacy/data protection, and other important Internet-related concerns; and actively promoting the use of Facebook by government agencies, policymakers, candidates, and influencers. We are looking for a leader who can combine a passion for Facebook with a deep knowledge of the political and regulatory environment. This position is based in Washington, D.C., heads the FBDC office, and reports directly to the Vice President, Global Public Policy.
To learn more, or to apply online, visit the Facebook job posting here.
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