Featured Job Posting – Director @ Memphis Grizzlies

by Angela Copeland | Jan 8, 2015 | Job Posting

The Memphis Grizzlies and The FedEx Forum are seeking a Director of Guest Relations in Memphis, TN.

The Director, Guest Relations is responsible for overseeing the delivery of championship guest services to our customers.

Responsibilities:

• Ensure premier guest service is provided to both internal and external customers.
• Maintain ongoing communication with other departments to ensure effective and exceptional service delivery.
• Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
• Ensure proper training of the guest relations team and work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services
• In conjunction with other Directors, develop, implement and consistently refine all front of the house policies, procedures and training.
• Manage uniform issues including design, review, inventory and upkeep
• Develop business plans and strategies; prepare and manage department operating and capital budgets.
• Develop Customer Affinity Programs;
• Ensure full and part-time guest relations team members are appropriately recognized for their contributions; participate on the Employee Recognition Committee
• Hire, train, motive and evaluate the guest relations team; oversee the evaluation process of the part-time guest relations team.
• Liaise with the Human Resources Department to facilitate recruitment, orientation, training and evaluations.
• Work closely with Finance and payroll team for ‘Celayix” system administration, training & support;
• Work closely with Premium Services and the concierge team;
• Work closely with the Director of Event Operations to ensure event staffing and deployment levels are correct and fall within event budget proforma, and see that staff briefings are consistent;
• Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
• Research, develop and oversee the mystery shopper program, comment cards and surveys.
• Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N’ Soul, tour agencies, etc.);
• Meet regularly with Vice president, Arena Operations and provide timely project reports and cost saving measures;
• Act as Executive in Charge/Manager on Duty for events as needed
• Stays current with new information, techniques and technology concerning the customer service industry
• Handle any major Staff Services and Guest Relations related issues/challenges in a timely and successful fashion
• Promptly follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
• Work games and special events as required to support the Staff Services and Guest Relations team;
• Liaise with Event Operations, Ticketing, Catering, Parking etc. on a regular basis

To learn more, or to apply online, visit the Memphis Grizzlies / FedEx Forum posting here.

Featured Job Posting – Vice President @ Facebook

by Angela Copeland | Jan 8, 2015 | Job Posting

Facebook is seeking a Vice President of U.S. Public Policy in Washington, DC.

As Facebook has become part of the daily lives of hundreds of millions of people around the world, we work hard to foster an ongoing dialogue with policymakers interested in our service and its impact on the world and their constituents. This role leads our public policy and government affairs efforts in the U.S., including by: monitoring the political and regulatory environment; educating policymakers about our products; working with policymakers and non-governmental organizations on issues of, safety and security, intellectual property, immigration, net neutrality, tax, privacy/data protection, and other important Internet-related concerns; and actively promoting the use of Facebook by government agencies, policymakers, candidates, and influencers. We are looking for a leader who can combine a passion for Facebook with a deep knowledge of the political and regulatory environment. This position is based in Washington, D.C., heads the FBDC office, and reports directly to the Vice President, Global Public Policy.

To learn more, or to apply online, visit the Facebook job posting here.

Featured Job Posting – Director @ CBU

by Angela Copeland | Jan 7, 2015 | Job Posting

Christian Brothers University is seeking a Director of Alumni and Volunteer Development in Memphis, TN.

Direct and implement a comprehensive Alumni and Volunteer Relations Program to build alumni and volunteer participation nationally and support through strong communication, personal interaction, planning the implementation of reunions, chapters, and activities.

Responsibilities:

• Provide leadership and direction to the University’s National Alumni Board and work to build a strong, regional and national based program.
• Organize and build leadership in cities/regions with high alumni concentrations and assist area alumni in implementing regional gatherings.
• Supervise all aspects of planning and implementation for the University’s Alumni Weekend, class reunions, reunions for the University’s professional schools, and additional affinity group gatherings and fundraising and cultivation events.
• Design productive volunteer opportunities for alumni through planning committees, professional school Councils, and work with Admissions and the Career Center; recruit alumni participation.
• Serve as a supportive member of the University Advancement team on various fundraising campaigns, alumni cultivation, and special events, often in a leadership role.
• Supervise development of special programming for students and young alumni.
• Work with campus community to build communication and benefits offered to alumni and strengthen personal contact.
• Work closely with Advancement Services to solicit, maintain, and track accurate and up-to-date information for alumni files.
• Focus on effective communication and solicitation activities within specific market segments identified as having potential for the greatest growth.
• Formulate and execute a communications program supporting alumni and volunteer participation. Ensures open communication with Major Gift Officers regarding contact of potential donors. Position requires travel and a commitment to working some evenings and weekends.

To learn more, or to apply online, visit the CBU job posting here.

Featured Job Posting – Vice President @ NBC News Group

by Angela Copeland | Jan 7, 2015 | Job Posting

NBC News Group is seeking a Vice President of Program Insights in New York, NY.

In this role, the VP will oversee the Program Insights staff, support Program Development, Program Strategy, On Air and Marketing, and PR, and will work closely with other research groups (Digital, Sales). The VP will be responsible for culling insights from the qualitative and quantitative data available, informing and advising programming and marketing decision-makers to support ratings goals. The VP will manage all aspects of analytics and metrics related to viewing of programming, and marketing effectiveness, and will be responsible for overseeing and managing studies related to awareness tracking, program and concept testing, series maintenance, brand tracking and consumers’ changing entertainment and technology profiles.

Responsibilities
Program Research:
• Deliver meaningful insights to programming and marketing teams to inform strategies
• Advise the scheduling department on how to deliver the highest ratings possible
• Analyze the relationship between TV ratings and viewing on other platforms

Primary Research:
• Deliver meaningful, insightful research solutions based on client objectives/requirements
• Synthesize materials from multiple sources to share information and make strategic recommendations
• Craft insightful analyses and PowerPoint presentations from raw data
• Manage vendor relationships and an annual project budget

To learn more, or to apply online, visit the NBC News Group job posting here.