Bank of America Merchant Services is seeking a VP of Implementation and Service Manager – Large Corporate in Atlanta, GA.
Bank of America Merchant Services is looking for a Large Corporate Implementation & Service Manager. The Implementation and Service Manager is responsible for serving as the point of contact for clients and Business Consultants for operational service support. In this role they are accountable for ownership of issue resolution and escalation handling within their assigned portfolios. The Implementation and Service Manager communicates any operational messages and identifies, analyzes and recommends improvements to the client’s processing environment. This role applies knowledge of stated contractual terms and commitments to ensure compliance and service level agreements are met. Additionally, the Implementation and Service Manager is responsible for implementation and project ownership. This position is responsible for, ensuring appropriate follow-up communications with internal and external stakeholders, and collaborating with others to meet the processing requirements of each client.
To learn more, or to apply online, visit the Bank of America website.