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Pampered Chef is seeking a Director of Customer Solutions in Addison, IL.

We provide world-class service to our independent consultants and customers, fielding questions and concerns through calls, email, and live chat. Problems are no problem for us; we’ve got the skills and expertise to make every person feel valued, no matter why they reached out in the first place.

As the Director of Customer Solutions you’ll…

  • Direct the operations of the Customer Solutions team which supports Pampered Chef’s North American independent consultants and customers
  • Ensure that everyone who contacts the team receives the best possible service experience
  • Look for new ways to push the team to improve service experience by challenging the status quo
  • Help create the vision for what Customer Solutions means for Pampered Chef
  • Advocate and represent the voice of the customer throughout the organization
  • Lead and mentor the Customer Solutions team of approximately 70 coworkers, team leads, and managers
  • Monitor quality and performance metrics and take action to ensure effective attainment of Pampered Chef’s customer satisfaction measurements including actively benchmarking service and costs to ensure effectiveness of the center
  • Review current and proposed business initiatives to determine and plan for likely impact on the department (e.g. increased call or email volume, need for additional support, etc.)
  • Develop operating and capital budgets needed to provide cost-effective service in customer solutions

To learn more, or to apply online, visit the Pampered Chef website.

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