NeimanMarcus is seeking a Director of Workplace Planning and Efficiency in Irving, TX.
This position directs and leads the workforce teams, scheduling and resource management to effectively plan and forecast staffing needs. The position will analyze historical and current omni-channel contact volume to ensure proper coverage is provided in support of our customer’s contact arrival patterns. This position will continuously optimize processes to meet service level agreement and achieve budgetary requirements.
To learn more, or to apply online, visit the NeimanMarcus website.