The Portal Support Specialist works under the direction of the Manager of Software QA and Portal Support. This position will analyze, make dispositions, and resolve system defects while addressing any challenges presented through the iSupport platform with minimal supervision from the Manager of Software QA and Portal Support. This includes providing analysis services and defect resolution for vendor integrations (including Yardi and LRO), AccessMAA, myMAA, and the Online Leasing Prospect Portal as well as any other systems that may fall under the responsibility of the greater Software Development group.
Additionally, this position will play an integral role in the software development quality assurance process and will report on the cause, occurrence, and potential resolution of any defects discovered while analyzing system changes. This role will also be responsible for communicating specialized systems knowledge, practices, and procedures to off-site associates or third-party representatives.
This position is based in Memphis, TN. To learn more, or to apply online, visit the MAA website here.