Terminix has been protecting homes and businesses from pests and termites for over 85 years. They’re so confident in their services that they even offer an Ultimate Protection Guarantee.
The Director of Strategy and Optimization directs the design, development and implementation of business solutions that improve customer center performance and customer experience. Partners with resources and leadership to develop and implement short and long-term solutions to facilitate delivery of customer center strategy. Oversees strategic alignment of Sales, Service, Collections, and Quality Assurance. Designs, and monitors, execution of playbook strategy across multiple customer call center sites.
This position is based in Memphis, TN. To learn more, or to apply online, visit the Terminix website here.