Terminix has been protecting homes and businesses from pests and termites for over 85 years. They’re so confident in their services that they even offer an Ultimate Protection Guarantee.
The Vice President of Call Center Operations is responsible for the oversight and efficient operation of the contact centers. This role will be responsible for determining operational workforce effectiveness and working with the Call Center management team to revise processes and procedures increasing quality and productivity; and work with multiple departments on budget appropriate solutions to influence growth and provide leadership to a multidisciplinary staff, developing and selecting strong talent, creating a culture of continuous improvement. The Vice President of Call Center Operations will monitor call flow and phone activity between customers and staff ensuring quality and superior customer experience is being provided, and will insure that corporate quality and service standards are met by developing and adhering to operational budgets.
This position is based in Memphis, TN. To learn more, or to apply online, visit the Terminix website here.