Brother is seeking a Contact Center Operations Manager in Bartlett, TN.
Responsible for the processes and systems related to Staffing, scheduling and contact routing to create the best possible service for our customers while achieving a balance of service, cost and team morale. As a key leader in the business development value stream, directs the service delivery providing administrative and operational assistance designed to promote growth, productivity, and exceptional levels of customer satisfaction. Knowledge of forecasting, staff calculations, scheduling and analytics components of active contact center management across multiple vendor partners and multiple locations is critical. Provides team members with the appropriate training, tools, direction and motivation that enable their success.
To learn more, or to apply online, visit the Brother job posting here.