ClubCorp is seeking a Member Relations Director in Richardson, TX.
The Member Relations Director’s (MRD) primary duty is Member Retention through increasing Member participation at the Club. This department head position works directly with the General Manager and department heads in ensuring timely and appropriate Member communication utilizing tools that assist in the delivery of the benefits and services promised at the time of enrollment.
The Member Relations Director fosters relationships and is instrumental in driving the Member Connect process – both Member/Member and Member/Employee Partner. He/she champions the New Member Connect system/process to help the new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, committees and participate in events that enriches their lives
In addition, the Member Relations Director is is responsible for hiring, training and development of the Member Services staff at the Club.
The Member Relations Director is an advocate and ambassador of STAR Service and understanding the critical role that Membership and exceeding expectations play in regards to the success of the operation.
To learn more, or to apply online, visit the ClubCorp job posting here.