American Home Shield is seeking a Manager of Workforce Management in Memphis, TN.
This person manages scheduling operations of multiple call centers in different locations. Oversees the application of the scheduling function, including policy and procedures, operating structure, and information flow of multiple call centers. Analyzes company-wide trends relative to scheduling and allocation of staff to ensure optimal cost effectiveness, operational efficiency and deliver quality. Provides reliable resource capacity, utilization and forecast data. Recommends workforce efficiencies and operational improvements to management. Utilizes work force technology to analyze trends to predict long-term and short-term staffing needs. Works with all levels of management (V.P’s, Directors, Managers, and Supervisors) to assist them in gaining efficiency and productivity in their departments.
To learn more, or to apply online, visit the American Home Shield job posting here.