Sky Zone is seeking a Director of Operations in Dallas, TX.
The Zone Director of Operations (ZDO) is responsible for leading the brand and supporting both the RBA (Regional Business Advisors) team and the Franchise Partners as they launch, ramp, and develop the Sky Zone presence within their respective markets.
This individual serves as the primary communication link between Sky Zone Franchise Group and its Franchise Partners. He or she will apply leadership, influence, and functional expertise to create trusting, respectful, and productive partnerships with each RBA and assigned franchise point of contact. Through these partnerships, the ZDO will provide advice, coaching, and assistance to the RBA’s and/ or franchise owners/operators to impact and improve the sales, profits, and brand operating standards of the business. The ZDO must develop and maintain a strong sense of ownership of the assigned territory and provide leadership and protection of the Sky Zone Brand.
The position, ZDO, will have 3 RBA’s (Regional Business Advisers) reporting to him/her. Each RBA is responsible for approx. 12 parks. Expansion plans project that each ZDO will have approx 10 RBA’s reporting to him/her by next year. ZDOs will also have some responsibility for a number of franchise partners. Franchisees need help understanding how to hire the right talent for their parks, and understanding guest experience and marketing to their target audiences. ZDO’s must be able to help with this.
This individual’s performance and goals will be measured against agreed upon quantitative and qualitative benchmarks for Franchise Partner performance, including Franchise Partner revenues, profitability, and Franchise Partner satisfaction and loyalty. Additionally, the ZDO will be measured on the performance of his/her team, including progress on IDP, promotions, turnover, etc. for his/ her RBA team.
To learn more, or to apply online, visit the Sky Zone posting here.