Hampton Inn, part of Hilton Hotels, is seeking a Director of Brand Performance Support.
The Director of Performance Support will be responsible for the owner performance functions within the BPS Center including leadership of the Senior Performance Managers and the Regional Director of Performance Support of Latin America.
The Team Member will partner with the Development and Owner Services to build processes to identify the most ideal ownership groups for future development; identify new unit decision makers within existing ownership groups and assist in building relationships with prospective owners who have not built with our brand. The Team Member will be responsibilities for partnering with the Director of the BPS Center and the Director of Brand Analytics to build, monitor and measure BPS Center processes for the owner performance team to follow, ensuring consistent proactive touch points and service levels are experienced by ownership groups. The Director will ensure all escalated issues requiring involvement of ownership are managed within BPS Center service level requirements. The Team Member will also maintain partnerships with internal teams that are vital to supporting the success of our owners such as Quality Assurance, RMCC, Design and Construction, Development, Information Technology, eCommerce Marketing, Franchise Administration and all other teams within the brand.
To learn more, or to apply online, visit the Hilton website here.