The Ladders is seeking a Director of Operations in New York, NY.
The Director of Ecosystem and Operations role will oversee all customer operations, and leverage that to consistently optimize the ecosystem balance between available jobs and jobseekers. Further, the Director of Ecosystem and operations will serve as a thought partner providing valuable customer insight to the leadership team. This role is both strategic and operational in nature, and the ideal candidate will be skilled and comfortable switching between the two. As Director of Ecosystem and Operations, you will use your exceptional analytical skills and an ability to derive insight from complex data to maximize efficiency within Operations, while supporting the development of systems and processes that will help accelerate Ecosystem growth. You will be responsible for the oversight of the following functional operations: Ecosystem growth, Customer Operations for our Consumer and Enterprise business lines, Back Office support team, overseas outsourced teams, and our in-house sourcing team called FitFinder. You will oversee the performance and management of these teams and will be responsible for driving strategic, transformational initiatives within the operations infrastructure that align with and support the Company’s vision and long term growth. This position will have a profound impact on the future of TheLadders.com at a defining moment in the evolution of the company.
For more information, or to apply online, visit The Ladders job posting here.